Bigcommerce

3.95 | 95 reviews
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Ecommerce is a SaaS cloud-based platform for sellers which prides itself on rapid loading speeds and uptime. Ecommerce helps you to build a store using templates or your own design. You can integrate various payment gateways, determine your own shipping costs and install their marketing and conversion tools. No transaction fees and you can try Ecommerce for free for 15 days.

Positive
73
Mixed
7
Negative
15
trustpilot.com Top reviewer

We migrated to BigCommerce in January 2018. The initial attraction was not having to install a slew of apps to get the functionality that we needed (as was the case with a BigCommerce competitor).Initially, everything was smooth until we needed support with a handful of issues that arose.Sadly, the quality of the BigCommerce solution is…

trustpilot.com Top reviewer

Bigcommerce: don’t choose it. We launched our new website with Bigcommerce two weeka ago and it has been a disaster. Financially: from 50 order a day to 5 orders a day. Template is rubbish. With loads of issues. They also have hidden fees like SSL certificate for example.Their support team doesnt have good knowledge of…

trustpilot.com Top reviewer

First off, I wasn’t going to do this, but they are harassing me with emails from their billing department and this has been the fifth email I have sent them back, when they send me two bills that they wanted me to pay which I am not good for. It doesn’t end there, when I…

trustpilot.com Top reviewer

HORRIBLE CUSTOMER SERVICE HORRIBLE SUPPORT, PLEASE DONT BELIEVE THE 4.0 (GOOGLE) GOOD REVIEWS THEY HAVE, MOST OF THEM ARE FAKE AND THERE’S ONLY A FEW GOOD REVIEWS HERE CHECK this company only cares about their own interest they are not here for you. If you make a mistake making a purchase at their website don’t…

trustpilot.com Top reviewer

After having so many problems with Bigcommerce not supporting my customers browsers I had to move to another platform. I was getting customers emailing every day that they could not add items to their carts and the only response from tech support was for me to ask my customers to download supported browsers. Not good…

trustpilot.com Top reviewer

Terrible company all around. Worst customer service in the industry, they lie about everything from customization to billing. Save your money and look elsewhere.

trustpilot.com Top reviewer

The following is to express how DISAPPOINTED and FRUSTRATED my partner and I are with the customer support and service provided by BigCommerce for an issue THEY are responsible for. A couple weeks ago, my partner, who is a small company owner, decided to set up an account with BigCommerce. Problem is, there was a…

trustpilot.com Top reviewer

Set up first store with this company circa 2014, and platform was pretty good. (14k plus orders)Over the years the company has moved away from UK Help and products and apps. In the last 12 months we contacted customer support for help which did not materialise, all we got back after so many days was…

trustpilot.com Top reviewer

Worst eccommerce platform I ever used. Too bad I didn’t look up their rating and reviews before upgrading. They don’t provide support for businesses in Europe and don’t let them accept payments unless they provide an agreement with every brand of the products that a business offers on their website. As this is not required…

trustradius.com Top reviewer

BigCommerce: Probably the Best eCommerce Software … Ever

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