The quality of customer support can make or break a business, but by relying on your personnel can also mean a huge investment. Modern times have led to demanding customers; most emails are replied to within 5 minutes of receipt, chatbots offer immediate answers. And the range of customer support apps and help desk apps on the market have taken away the need to keep someone in the office 24/7.
But which ones should you choose? Which of the innumerable alternatives are best for your business? We have put together a shortlist of the apps we know will make a difference. All you have to do is take your pick.
If you prefer the personal touch, we offer you a choice of live telephone support apps which will connect your (potential) client to a real person; of course, we have also listed plenty of chatbot alternatives. Our tried and tested customer relationship management app, tool and software (CRM app) listings will support you in your search for new leads and contacts, help and guide current subscribers or clients, and manage and localise their personalised data. Whether you choose a conversational or contact-centric CRM is up to you.
For those of you looking after large client bases who also prefer a good working relationship with each and every member, these customer support management applications can remove confusion, significantly decrease response time and assure your customer of his or her importance to your company.