Freshdesk is a helpdesk app which makes things fun by integrating top-performer badges and leaderboards for your staff.This simple but rare addition to the package can create friendly competition and increase motivation and performance. For email help desks, Freshdesk has a simple, customisable ticketing system. For multichannel help desks, every type of incoming communication can be handled from one board. There are plenty of automation services and security configurations available. Freshdesk offers a free package; paid subscriptions are reasonably priced.