HappyFox

3.56 | 9 reviews
x 0
Most suitable for:
Tech Support

HappyFox desk ticketing software has received consistently high ratings for its quality/quantity/price ratio. It offers many features: single-ticket email integration, social media, calls, transcripts and recordings. They have a chat integration plugin and website widget (embed), customer data integration options and a choice of languages which make your multi-brand helpdesk professional, time-saving and low-cost. You can also integrate via Zapier. For security purposes, you can segregate KBS (internal and external). All data is monitored, analysed and reported to a very high standard.

Positive
7
Mixed
0
Negative
2
softwareadvice.com Top reviewer

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don’t follow. I’m jumping of this service and now and I’m in a nightmare because cannot export the data to anything. Neither…

softwareadvice.com Top reviewer

Pros This software has a very intuitive design and integrates well with other applications and tools. It also helps to reduce workload by providing several self-service tools. Cons Because there are a number of rules within this software, some capabilities are limited. Also, the pricing structure is not conducive to start-ups as it requires a…

softwareadvice.com Top reviewer

Review from David (Allura)

December 1, 2016

Great tool to keep the status of our print projects updated. easy to use. easy access. Cons I wish we could have a more robust mobile app for my employees in production. They don’t have workstations. Rene mentioned to me that you are working a new app. can’t wait to see it. 🙂

softwareadvice.com Top reviewer

DO NOT PURCHASE HAPPYFOX

December 1, 2016

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform…

softwareadvice.com Top reviewer

Very Happy with HappyFox

February 1, 2015

Likes Best Easy to use and very versatile in terms of third party integrations. Likes Least I wish that more users were available at the lower level plans. The program also has a bit of a steep learning curve. Recommendations Think about the types of integrations you want for your support system (e.g., social media,…

softwareadvice.com Top reviewer

Simple yet powerful

February 1, 2015

Likes Best HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations. They’ve focused heavily on the core product for refined, and well layered communication. Likes Least If you require advanced time tracking, project management, or RMM integration this product may not be for you. Recommendations I recommend…

softwareadvice.com Top reviewer

Likes Best The product is entirely web-based. However, it’s still possible to respond to tickets via email. Replies to ticket emails automatically get delivered to the appropriate person. Any number of automatic responses can be set up to streamline self help articles and assign tickets to certain technicians. Round robin auto-assignment ensures that every ticket…

trustradius.com Top reviewer

An Absolutely Stellar Easy To Use Help Desk Software

alternativeto.net Top reviewer

I have used HappyFox for the past 9 months and have found the software simple to use. The support staff at HappyFox are excellent, they respond quickly and competently. Some of the best features for me are the simple and customizable reporting tools and the fact that email communications are automatically tagged to tickets. I…

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