HappyFox desk ticketing software has received consistently high ratings for its quality/quantity/price ratio. It offers many features: single-ticket email integration, social media, calls, transcripts and recordings. They have a chat integration plugin and website widget (embed), customer data integration options and a choice of languages which make your multi-brand helpdesk professional, time-saving and low-cost. You can also integrate via Zapier. For security purposes, you can segregate KBS (internal and external). All data is monitored, analysed and reported to a very high standard.