Help Scout

4.43 | 28 reviews
x 0
Most suitable for:
Tech Support

Help Scout aims to provide a top help desk app which is customisable and personal. It seems to have been very successful, too, based on the top reviews this software has received. You can create multiple mailboxes for a single shared email account, which means separate departments can work together. Real-time collaboration runs smoothly with Help Scout. The app can assist for all business types and sizes and the UI is easy to navigate. Your data is safe with two-factor authentication for all subscription types, and it is certainly one of the cheapest of its sort on the web.

Positive
28
Mixed
0
Negative
0
trustpilot.com Top reviewer

I was lucky enough to be on a free plan, which they honoured even when they stopped offering free plans, however we’ve been so impressed with the software that we ended up paying for our users to get the extra features.Really simple to use and set up, been using it for 2 years, never had…

softwareadvice.com Top reviewer

Pros It’s very easy to keep up with support and help co-workers with tickets. It’s easy to update the status and make sure nothing is falling through the cracks. The integrated docs is great for looking up error codes or messages. Cons If customers respond to an email and reply with comments ‘inline’ with the…

trustpilot.com Top reviewer

Amazing I was helped out before I even knew what I needed

trustradius.com Top reviewer

YES to HelpScout

October 12, 2017

YES to HelpScout

trustradius.com Top reviewer

HelpScout from web developer with support duties

trustradius.com Top reviewer

Hip hip hooray for Help Scout

trustradius.com Top reviewer

Read the Blog, then Make your decision

trustradius.com Top reviewer

Lightweight & perfect for small team support & customer development

softwareadvice.com Top reviewer

Likes Best Saved reply’s and search feature. Really enjoy how this increases productivity and workflow. Likes Least Help Scout doesn’t refresh as often as I would like. Recommendations I would recommend trying out all the features as best as you can

softwareadvice.com Top reviewer

Likes Best Helpscout is so easy and intuitive to use. I love that there are saved replies so I can easily communicate, with consistent solid messaging, concerns over similar issues to my customer base. Likes Least I have yet to find something I dislike about Help Scout, no joke! Recommendations I’ve been using Help Scout…

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