Realex Payments

4.73 | 132 reviews
x 0

Another payment service provider that offers services to UK and Eire-based retailersoffering online, mobile, phone and international payments, Apply pay and fraud management services to local businesses. Usually used by UK and Irish businesses to expand their customers’ payment options both at home and around the globe, Realex are highly regarded and are worth contacting for those with retail businesses on the other side of the Channel.

Positive
126
Mixed
1
Negative
5
trustpilot.com Top reviewer

Knowledgeable

June 14, 2018

Knowledgeable, efficient and pleasant to deal with

trustpilot.com Top reviewer

Phones are answered swiftly without being transferred. The operators are always very well informed and sort any issues out quickly over the phone. An example as to how business should be done.

trustpilot.com Top reviewer

helpful and resourceful

trustpilot.com Top reviewer

Very knowledgeable, helpful and fast. My question was answered and a solution put in place immediately. Very helpful.

trustpilot.com Top reviewer

Terrible attitude to customer service. I have had problems from day one, which always become worse than it needs to be because of a lack of adequate customer service. Emails are ignored, promises over the phone to deal with an issue and contact you are not followed through on, and when I closed my account,…

trustpilot.com Top reviewer

I am fuming with Realex. They overbilled me – a small customer – back in December 2017 and refuse to refund MY money after 4 months of going back and to. You have admitted you owe me the money but for some unknown reason can’t seem to send it back to me. I have wasted…

trustpilot.com Top reviewer

As a small charity, for which every cent counts, we recently had to seek help from Realex Customer service. We were assisted by a lovely lady called Polly Mc Dermot. In these days were customer service so often is nothing more than “lip service” Ms. Mc Dermot proofed that REAL customer service still exists. Ms.…

trustpilot.com Top reviewer

Very happy with the migration team – Ryan in particular

trustpilot.com Top reviewer

Realex only care about large/multinational clients. One of my websites had an outage over the pre-Christmas sales, they don’t seem to have a proper support ticketing system in place, consequently my request sank into the inbox of apathy. From my experience none of the staff are taught to care about the reputation of the company,…

trustpilot.com Top reviewer

We decided to change our card processing provider and chose Realex-GlobalPay because of their comprehensive services and very competitive pricing.What we weren’t counting on was how absolutely wonderful their support team is. A special shout out to Polly, as well as to David and Denise… all incredibly helpful and perfectly lovely to deal with.Thank you…

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