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Trustly

2.38 | 92 reviews
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A Swedish company offering Online Banking e-payment services often used within the casino world, Trustly holds a European Payment Services Providers licence and supplies top-end encryption services for all clients, registered or non-registered alike. Trustly can send instant bank transfers throughtout the Eurozone; this speed is why it is so popular among the gaming world. This site also takes on full responsibility for fraud and inability to pay, which is why its security levels are high. Integrating a Trustly widget to your website or app is easy. For this service, they charge a one-off setup fee, a very low monthly fee, a 1.5% transaction fee and then customised fees according to order values and order numbers. A very interesting service which covers funds lost through high risk customers.

Positive
25
Mixed
10
Negative
57
trustpilot.com Top reviewer

I don’t understand why this Trustly company has problem when it comes to Paypal account top up payment refund. I made 2 payments 14 euros and 12 euros to top up my paypal account on 30 April and refunded these payments back to bank account on 3 June. It has been 8 days and I…

trustpilot.com Top reviewer

Payment gone missing

June 10, 2018

I have used trustly loads of times to make payments online.I made a £1000 payment which the recipient did not receive.It has been taken from my bank as a faster payment.I feel now I have lost out in £1000 I hope trustly can do something to help me retrieve these funds.Really unhappy and it is…

trustpilot.com Top reviewer

I want to unsubscribe but your website does not work so I paid for nothing

trustpilot.com Top reviewer

I want a refund :(

May 28, 2018

I want a refund 🙁 I send a money in worldremit and it directed me to your company. The money is out of my account, but worldremit never recieved the money. I made the payment this sunday 27.05, and 662 NOK went out of my account and apparently went to your bank account 9046.12.36579 Canute…

trustpilot.com Top reviewer

Up until 2 days ago I would have given Trustly 5 stars, however they have just put a limit on my instant transactions without any explanation, meaning that a payment that I made last night still hasn’t gone through. As it’s bank holiday weekend, I’m assuming it won’t go through until mid next week, which…

trustpilot.com Top reviewer

In contrast to KLARNA, Trustly offers smooth payments with informative mails when a withdrawal is made.

trustpilot.com Top reviewer

I used 1xbet for 6 month I desposit and withdrawal with bitcoin and netller and every think is good thereThey have a service costumer who is avalaible and helpful.Until now im satisfaited with them

trustpilot.com Top reviewer

Hi use 1xbet a online betting sire. I use Trustly to do my withdraw and usually I just put my IBAN and in max days I get the money on my account.But at April 1st I did a withdraw of 180euros and it has been 2 weeks and I still don’t have the money.I spoke…

trustpilot.com Top reviewer

Is there any difference between this bull$#1t service and common bank transfer, if both methods take up to 2 business days?In my opinion, you either do the first class money transfer, or remove that lie about making transfers instantly from your website.

trustpilot.com Top reviewer

BAD CUSTOMER EXPERIENCE

April 16, 2018

BAD CUSTOMER EXPERIENCE. THEY DEDUCT MONEY BUT HAVE THEIR OWN STRANGE LIMIT. THEY DO NOT STOP YOU BEFORE PAYMENT.THEY WILL SAY IT WILL BE DEPOSITED BACK IN THREE TO FIVE DAYS. TO GET IT OFF YOUR ACCOUNT THEY JUST NEED 1 MINUTE BUT GIVING BACK MONEY IS HARDER FOR TRUSTLY.DO NOT USE TRUSTLY. USE SKRILL…

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