WePay

4.14 | 133 reviews
x 0

A third party payment ‘facilitator’, WePay is a financial service relatively similar to PayPal. They specialise in event management, accounting, eCommerce and fundraising all on a single platform, which makes this extremely interesting for marketing purposes as WePay means you are offered a white-label payments gateway for your business. You can either host your own payment platform, or use a WePay partnered platform, often with more competitive rates.

Positive
105
Mixed
1
Negative
27
trustpilot.com Top reviewer

Mira made the process easy. She was prompt and helpful. Thanks!

trustpilot.com Top reviewer

Courteous and helpful support. Email only and a little slow on the replies – thus 4 stars. Should have a 24 hour response guarantee. They did resolve my problem and were very nice about it.

trustpilot.com Top reviewer

Answer before 24 hours! Liv gave me step by step on how to fix my issue and their direction was great exactly what I read is what I saw on my account. Super easy, and user friendly, Keep up the great work!

trustpilot.com Top reviewer

WePay customer service, specifically Mira, solved my problem/question within 24 hours. The response was actually better than I expected! Thank you.

trustpilot.com Top reviewer

WePay support responded to my email on the same day which I really appreciated. From the beginning, Mira was friendly and seemed eager to help resolve my issue. In a short amount of time she was able to provide the answers I needed. Thank you so much Mira!

trustpilot.com Top reviewer

Fantastic support!

May 3, 2018

WePay support is awesome! I wanted to change the name of my account & wasn’t sure that would even be allowed. Mira responded and it was done. Presto-change-o. I really appreciate both the response & responsiveness.

trustpilot.com Top reviewer

Very quick and helpful

April 19, 2018

Very quick, helpful, and personable customer service. Liv and Mike, the people I worked with, were very friendly and helpful.

trustpilot.com Top reviewer

I like customer service at WePay. They read all emails the same day and try to resolve problems as quickly as they can. Mira helped me a couple of days ago and was very communicative about the steps and how long she expected it would take to resolve the issue. I appreciated that since it…

trustpilot.com Top reviewer

My company uses WePay to process credit card payments for event registration handled via Constant Contact. We open registration for many of our events months and months prior to the event date, and sometimes, early registrants may cancel and require a refund. Unfortunately, WePay does not allow you to process a refund yourself for any…

trustpilot.com Top reviewer

Do not use WePay. As a payment processor they allow software to utilize their platform that doesn’t work correctly, and their support defaults to lying about it. We use a donation platform that used WePay, and through that platform we needed to cancel all of our recurring donations. We cancelled them all in that system,…

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