Zendesk offers separately installed app upgrades for your customer services department, meaning you don’t need to spend money on tools you don’t need. You can even purchase separate addons. Covering all aspects of customer services, from helpdesks to workflows, analytics and customer online communities, and integrating various communications methods such as bots, chats and self-service portals, it’s great to have everything available to pick and choose from as your business grows. Obviously, the more apps you upgrade, the higher the cost. But at least with Zendesk it’s you who chooses the total package.