About Bright Guage
Bright Guage Features
- Custom Dashboards Creation : Users can create custom dashboards tailored to their specific needs to showcase relevant metrics.
- Average Response Time : Monitors average response time to ensure efficient customer support and optimize service performance.
- Data Warehousing Tools : Utilizes powerful data warehousing tools to store, organize, and manage users’ data effectively.
- Automatic Data Records : Automates the process of recording and updating data to save time and eliminate manual errors.
- Track End-Of-Day Tickets : Gain visibility into backlog trends by retrieving and storing daily open ticket counts.
- Support Kill Rate : Measures support kill rate to gauge the effectiveness of customer issue resolution and enhance customer satisfaction.
Bright Guage Ratings and Reviews
Top Reviews
- Liz S.Mid-Market(51-1000 emp.)
Brightgauge parses all of our datapoints and compiled them into an easy to manvour dashboard Review collected by and hosted on G2.com.
- Peter C.Information Technology and Services
The setup is a little tedious but I'm not sure that can be avoided.