About Chatbot
Chatbot Features
- Pre-built Templates : Offers a range of pre-built templates that helps in creating stunning conversations.
- Testing Tools : Helps in testing the performance of the Chatbot before making it live.
- Chat Widget : Assists in tracking user interactions and responses to improve the services as per customer needs.
- Visual Builder : Helps in designing appealing and customized chatbot conversations based on the clients’ requirements.
- Fallback : Automatically generates a meaningful response for queries that are explicitly unprogrammed.
- A/B Testing : Helps in comparing two versions of the conversation to measure the performance through metrics.
Chatbot Ratings and Reviews
- Tara F.Financial Services
We just recently launched Chatbot at our university. Working in financial aid, we receive a large amount of the same questions everyday, both by phone and email. The Chatbot has allowed us to customize our responses to the everyday, generic questions that generally fill up our email inboxes. If the questions involve an issue or a more involved response, Chatbot forwards this information to one of our customer service agents to address by phone or email. Chatbot has freed up a large amount of time and allowed us to focus more on our day-to-day responsibilities. Also, Chatbot was very easy to set-up and launch. The customization allows us to do provide what information we would like.
- Jason W.Marketing Assistant
I dislike that it's not easy for chatbot to identify certian phrases that are connected to others. This may force it to go to the default response, and from that point it loses the immersion that you are talking to a real person. Review collected by and hosted on G2.com.