Elavon Overview

"Challenges with communication"

Overall: We dont normally write a bad review but we got really bad experience with Elavon as well as Talech! We took over the restaurant for 3 months and started to use Elavon service, everything went well at the beginning. Till last 3 weeks, I have received a call from Elavon and said there was two accounts opened under my name and they offered to close one of the account for me to avoid additional charge. Few days after that, without any care from their employees, all of the accounts under my name were locked while the business is still operating and caused us into troubles. I have reached out to Customer Care and requested to get our accounts re-opened, then we got the issues with the gift cards payment. I ended up to contact customer service again and received a case number. In order to get the issues resolved faster, I even have reached out to Manager and asked for help, he did help by sending us over a new terminal just for the gift card purposes. After a few days, the new terminal was sent over, it still didnt work. I reached out to Manager and customer service again. Elavon & Talech kept blaming each other and the gift card issues still here, all i received is case number! Its been almost 3 weeks waiting in hopeless, we got lots of customers upset and this also hurts our business a lot. I couldnt believe a big company like Elavon will handle customers issues without care & without professionalism like this. Still believe there are many other organizations out there will offer better service than Elavon & Talech