About Gainsight
Gainsight Features
- Account Management : Manage your accounts with ease like managing customer profiles and creating customer journeys.
- Feedback Management : Provides insights into how happy your customers are with your products or services.
- Revenue Management : Track revenue generated by each product or service offering within your organization.
- Sentiment Analysis : View positive or negative sentiment in replies to surveys and questionnaires.
- Survey/Poll Management : Administer polls or surveys across multiple channels (email, website forms, social media posts).
- Campaign Management : Track the performance of your emails, Landing Pages, and Social Media posts across channels.
Gainsight Ratings and Reviews
- Carson S.Mid-Market(51-1000 emp.)
- Health Scores: We have a complex algorithm but we use the health score for board level reporting and forecasting and it's become an essential part of our quarterly goal setting. Review collected by and hosted on G2.com.
- Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)
The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add on, in Salesforce reports the report filter logic uses 1, 2, 3, however Gainsight reporting filter logic uses A, B , C,..why??? why is it different from the platform it is used on. It makes no sense to me. Also the email fonts and graphics are severely lacking. Review collected by and hosted on G2.com.