About Medallia
Medallia Features
- Interactive Analytics : Users can gain actionable insights by exploring and analyzing customer feedback data interactively.
- Personalized Reporting : Can create customized reports to suit users’ specific business needs.
- Cross-Department Feedback Sharing : Allows users to seamlessly share customer feedback across departments for collaborative action.
- Multilingual AI Transcription : Automatically transcribes speech to text in 30+ languages using advanced AI technology.
- Automated Digital Behavior Observation : Can capture and analyze digital behaviors to optimize customer experiences.
- Video Feedback Analysis : Analyzes video feedback to understand non-verbal cues and enhance customer satisfaction.
Medallia Ratings and Reviews
Top Reviews
- Celexsy A.Retail
Real-time data and dashboards from multiple administration views. Filtering to exact data is easy to navigate and information is easy to share.
- Gayle R.Office manager
Some results give an inaccurate or incomplete picture of the customer experience bc of questions not customized to our business Review collected by and hosted on G2.com.