RealPage Reviews

Jacky B.Director of Marketing and Information

3.0

RealPage is a huge company so they have all of your needs met within one software. They can do it all under their umbrella, from the back end to websites and marketing. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

0.5

I'm sure there are benefits to the property managers, but not at all for the end users. Review collected by and hosted on G2.com.

Tina B.Accountant

4.0

I like that we know what the industry is looking like and what we can expect over the near future in return. Review collected by and hosted on G2.com.

Verified User in Facilities ServicesSmall-Business(50 or fewer emp.)

0.0

It is evident in every interaction that they just do not care, they do not have time to talk to you. The first person looks over everything and says it's good. But then it goes to the actual person who makes that final decision (a person you can not talk to) and they do not bother to read all the provided information and they decline. I went through that 5 times with this company. You never get to work with the same person, each person declines for a different reason. Training is not standardized. There is also a communication barrier because they are located in another country. The 6th time I had my insurance agent on the phone with me and refused to get off the phone till it was approved. My insurance agent had them refer back to the original email that had all their requested information and they approved it. On that particular phone call, I was on the phone with them for about 45 minutes (including hold time). This is our 3rd year with RealPage and it has gotten worse each year even though our Insurance has not changed at all. Other companies that provide this same service are much easier to work with. Review collected by and hosted on G2.com.

Verified User in Real EstateMid-Market(51-1000 emp.)

0.5

I do not like the layout, it is an eyesore and not very intuitive. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

0.5

Signing a lease on the realpage has been the most incredibly frustrating experience. It continually times out, requires multiple refreshes. I've had to have the the property management office re-send me links because the auth token would expire due to my continual refreshes to just complete the document. The images for signatures would not load. Pages took forever to load on the screen, sometimes showing up in duplicates. I've had to try signing my lease multiple times, and still might require me to go into the office to finalize. Review collected by and hosted on G2.com.

Verified UserAdministrator

6.0

Electronic signatures, lease generation, applications, and data collection/syndication. Once an applicant is screened and approved, making their lease is fast and easy! The system accounts for deregulated and regulated leases so there it minimizes leasing mistakes. Additionally, it syndicates the applicant information into our accounting system, Yardi.
E-signature collection Data syndication Report exports

Kelly G.National Trainer

3.0

Overall: Not great - I've found that it is generally more difficult than it feels like it should be to complete routine tasks in Real Page. The user interface is not really as polished as other comparable software, and it's harder to navigate through the system. A few of the modules do not allow you to use the back arrows for navigation, which is really frustrating when working onsite. The vendor credentialing platform and process has been really difficult for most team members to navigate, both in practical use, when reaching out for support, and for our vendors. It is also very difficult to navigate the resource library, and I found that trying to teach myself how to complete tasks was pretty much impossible. For invoicing, the customer service review of invoices is so frustrating that I kind of gave up with trying so hard to make it easier. Comments on invoices are ignored, there is a general (repeated) refusal for their teams to utilize data that is within the system to independently resolve issues, and they do not take comments into consideration for overall vendor clarification. It's so frustrating, and a waste of my time, to have to input the same exact comment every single time I upload invoices. It causes delays that shouldn't happen, and it's just far harder than it should be. I've never had a vendor that has a positive experience getting set up in Vendor Credentialing, and they often cannot get the assistance they need via customer support unless one of our team members does a 3 way call with them, which is unnecessary.

Jeremy H.Leasing Consultant

5.0

Overall: In the three years that I have been using RealPage, I have had few gripes with the software. We have used 2 separate iterations of RealPage Yieldstar and both have strengths and weaknesses. Everyone at my office has had a great experience using this software. Their team is also very helpful if you have any questions or problems. Minus the few small gripes I would happily recommend RealPages products to anyone in the property management industry.

Shana S.Property Manager

5.0

Overall: My experience with Realpage has been a good one. I love the continuing education opportunities that have been made available and the fact I can always reach someone on the phone to walk me through issues that I can't resolve on my own.

MariAnne T.Verified LinkedIn UserPresident

3.0

Overall: 15 years ago it was good for the times, not so much today. There are better options.

Katie L.Assistant Business manager

5.0

Overall: Easy to use and helps you stay organized

Jennifer C.Jennifer.Castano@retreatnewark.com

4.0

"Easy functionality with Bulk Functions "