About CloudTalk
CloudTalk Features
- WhatsApp Inbound Message : Allows businesses to receive and reply to messages from customers via WhatsApp.
- Personalized Greetings and Music : Users can customize greetings and music for callers, enhancing the overall customer experience.
- Number Porting : This allows businesses to transfer existing phone numbers to CloudTalk without disruption.
- Auto Answer : Allows businesses to radically cut down your call center’s wait times by routing incoming calls to the first available agent.
- Call Notes : Users can add call notes to customer interactions, facilitating better information sharing and seamless follow-ups.
- Speech to Text : Seamlessly converts voice conversations into written text, enabling easy transcription and analysis of call content.
CloudTalk Ratings and Reviews
Top Reviews
- Alan T.Financial Services
Ease of use, quick and simple integration and great call quality.
- Verified User in Civic & Social OrganizationMid-Market(51-1000 emp.)
Im on a community organizing team. Some features are missing from CloudTalk that are essential to our work, like group chats. Also there's no auto capitalization or autocorrect. I can't save contacts on my phone and it's cumbersome to import contacts. I need to be an admin to have access to the things I need, like changing my voicemail message. Our integration has been difficult, as the whole org wasn't able to access text messages for about a week. Now I can text, but I can't turn on notifications for text messages on my phone. Review collected by and hosted on G2.com.