LogMeIn Reviews

James B.Consumer Advocate

5.0

Plus, it goes without saying it was very user-friendly as well. Review collected by and hosted on G2.com.

Ashley P.Director Of Operations

4.0

Rescue facilitates quick and secure access to superior support with one-click links to real-time assistance on your website or mobile app. Rescue is fast: No delays or wasted time to initiate a support session. You can get someone to login right away and get answers to what is wrong or not working. Review collected by and hosted on G2.com.

Verified User in Outsourcing/OffshoringEnterprise(> 1000 emp.)

5.0

Unattend remote connection to me is by far the most useful feature to me. I configure it on my "problem children" that way I do not require them to be at the desktop when I work on their devices. Review collected by and hosted on G2.com.

Micheal S.System Administrator

2.0

GUI is unintuitive. Desktop control can be very laggy. Find it useful only for installing a full version of LogMeIn on the host computer in order to use it for any further troubleshooting. Installation download can be confusing for some customers as they do not understand the difference with downloading and running the program. While useful, the file moving capability is usually very slow when compared with a proper LogMeIn install. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

2.5

The pricing was really high for a small company like ours - it also was a pain to have to wait for the access code to give the client when we wanted to jump quickly on a call. Review collected by and hosted on G2.com.

Roman P.Technical Writer

3.0

Interface is outdated and not very intuitive to navigate, could definitely use a redesign Review collected by and hosted on G2.com.

Marissa NovakMarketing Manager

10.0

We used this for employees that often travel so that they have access to everything at all times. Some have desktop computers and laptops that they both use; this is a great way to ensure that they always have their files readily available regardless of the location or device they are using.

Paul CharbonnetFounding Partner

10.0

We support Investors FastTrack software and train users in our products. Typical calls include: Set up a new machine, unexpected results when using FastTrack, Windows Upgrades screw everything up, when all else fails reboot Windows. Users commonly install "protection" software that prevents upgrades to our products. New users are initially lost. We go over the screens they see and explain the proper use of FastTrack.
Help older users remember skills they seldom use We assess user investment goals and calculate the effort required to achieve LogMeIn Pro makes a connection if at all possible. Users often complain about our update service when the problem is their poor line quality. We can view events, upgrades status, what software might be installed that is causing the problem. The users often do not read error messages and cannot describe the actual problem.

Verified UserEngineer

10.0

As for Live bot production support, it is necessary to take remote sessions of the production machines. LogMeIn Pro's GotoResolve is used to control multiple production endpoint machines at the same time. Before LogMeIn Pro, the issues we faced were vulnerabilities and security issues with other remote tools, LogMeIn Pro's GotoResolve feature is much more secure and safe.
No change in screen resolution Clipboard synchronization Secure access Multiple device access at a single time

Verified ReviewerVerified LinkedIn UserIT Manager

4.0

Overall: Having the access to remote endpoints has become a normal thing for systems administration. LogMeIn (GotoMyPC) did the job well with all stability of its features. If GotoMyPC were not that expensive, I could have stayed with them and not shifted to another application.

Nicolas P.Responsable Informatique

5.0

Overall: I guided my customers to use this software and we manage with it during few years but pricing is badly incresed and so there is no need to stay with Logmein as others competitors price is more interesting now

James W.Technical Service Manager

5.0

Overall: It allows us to connect to all our customers servers, we know what the details of the servers are and when they were last online

Stan L.Managing Agent

3.0

"LogMeIn has a habit of taking good products and ruining them"

Mohan Lal D.Verified LinkedIn UserOperations Executive

5.0

Overall: It has been kind of OK experience with it.

Tony C.Financial controller

3.0

"A good product"