About Birdeye
Birdeye Features
- Insights : Helps transform customer feedback into actionable insights with AI.
- Benchmarking : Allows users to access competitor's public data from 150+ review sites and 300M websites.
- Ticketing : Improves customer satisfaction, reduces churn, and converts detractors proactively.
- Mass Texting : Sends texts to leads and customers and handles responses from one place.
- Social : Helps scale social media for all locations with powerful bulk publishing tools.
- Webchat : Engages with prospects in real-time, conducts virtual consults, and follow-up via text to increase conversions.
Birdeye Ratings and Reviews
- Scott C.Construction
The review request automations are great for us. As we complete jobs, we send out review requests to our customers and vendors. Great to hear what went well...and what needs some attention.
- Ashley C.Enterprise(> 1000 emp.)
I do not have many negative things to say about Birdeye. We've had a very nice implementation with the team. I was disappointed with the sales team with Birdeye, as I believe we were promised a number of items (instant Google verification, access to respond to Healthcare websites (which we cannot), and other small features that never came to fruition). They added on a texting fee, for each provider, to continue the use of the service; however, the customer has to pay for it. It is a feature of the platform, but the customer has to pay the monthly fee, which isn't what was "sold" to use during our sales review. My only dislike of Birdeye was the sales team, and the miscommunication, pushiness, and misinformation that was delivered. Review collected by and hosted on G2.com.