About Five9
Five9 Features
- Permission-Based Control : Control over access permissions for users, ensuring secure and personalized interactions.
- Unified Communication : Facilitates seamless communication across various channels for a cohesive customer experience.
- Customer Relationship Management : Integrates with CRM systems, empowering agents with customer data for personalized interactions.
- Engagement Workflow : Understand customer intent and deliver tailored service with data-driven workflows.
- Supervisor Tools : Browser-based, customizable Supervisor Desktop for real-time monitoring and agent state management.
- WFO Integration : Easily manage schedules, adherence, time off requests, and agent disputes for optimized workforce management.
Five9 Ratings and Reviews
Top Reviews
- Jason L.Mid-Market(51-1000 emp.)
Makes taking calls very easy to manage. Navigation is easy and self explanitory. I like how everything is in one place. Review collected by and hosted on G2.com.
- Verified User in Information Technology and ServicesEnterprise(> 1000 emp.)
They somehow took something that worked fine and broke it. Drops calls, doesnt log correctly, Terrible interface, blocks half of salesforce. Been praying that my company gets rid of this since they got it. Review collected by and hosted on G2.com.