Five9 Reviews

Eduardo C.Small-Business(50 or fewer emp.)

0.0

Technical support has been beneficial in solving some of the issues their platform has Review collected by and hosted on G2.com.

Ronak J.Mid-Market(51-1000 emp.)

5.0

It has a great feature of taking notes while on a call which makes it easier for us to document the conversation with the customers. It saves time and manual labor. Five9 allows to transfer the call within one's own company. It is easy, reliable and good to navigate platform. Review collected by and hosted on G2.com.

Alvaro G.HOA Specialist

5.0

What I liked about Five9 the most was that it allowed for the team to be listed and organized in a way that allowed it to be easy to understand even with little to no training. Review collected by and hosted on G2.com.

Casey R.VP of Sales and Partnerships

0.0

Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers would be when they told you not to call them any more and your auto call lists would call them sometimes 3 times in a day? As a sales person, creating call lists, and then executing them should be easy. Instead this product made more of my customers angry than ever helped them. Maybe this is due to poor administrators of the system, but simple things like this should function. I ended up completely disabling all of these "features" and using it as a point and click phone dialer. Review collected by and hosted on G2.com.

Verified User in InternetEnterprise(> 1000 emp.)

0.0

Five9 often doesn't log calls correctly. Calls are dropped often. Calls transferred from our customer care team often do not come through the line. I am logged out frequently. There are glitches with voicemail being blank. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesEnterprise(> 1000 emp.)

0.0

They somehow took something that worked fine and broke it. Drops calls, doesnt log correctly, Terrible interface, blocks half of salesforce. Been praying that my company gets rid of this since they got it. Review collected by and hosted on G2.com.

Briam I.Information Technology and Services

5.0

Ofrece una gran cantidad de caractersticas y funciones que otros no contienen, su soporte es rpido y eficiente a comparacin de otros aplicativos de este tipo.

Tatiane A.Consumer Services

5.0

Bom gostei do sistema fcil de usar , tem bastante recursos

Jeyson c.Consumer Services

5.0

The accessibility and the fact its a hands on easy navigational program .

Kevin GaylordVP of Operations

10.0

We have a small contact center of 50-60 agents. Five9 is our telephony provider that supports our operational team and therefore is the base element for our corporate infrastructure. Our call center is primarily inbound but does perform a small number of outbound calls as well--both directions are supported by Five9.

Shanna BatyParalegal/Supervisor

10.0

Our law office has a call center that uses Five9 to call purchased leads to qualify clients for disability. We use an automatic dialing system with an IVR script that calls clients based on time zone, priority, and redial rules. We have separate campaigns and dialers, depending on where our clients are in the filing process. The dialer allows us to call more people at specialized ratios, and the system auto dispositions phone calls for voicemails, dead air, fax machines, busy, etc., so that our call center agents spend most of their time talking to our clients and not working through bad contacts or leads.
Auto dials and dispose of records Allows call back timers to be set so that clients returned calls aren't forgotten. Reporting on agent KPI's Helping call center agents manage their time Weeding out "bad" or "junk" leads

Sally EmchPresident

10.0

We utilize the Five9 dialer for all of our call center needs. It is by far the easiest to install, train on, and use by any agent. We are a third party outsource center and we can manipulate the dialer to meet any project service level and reporting needs. We are 100% virtual and rarely do our agents have any technical issues that cannot be immediately resolved. In five years we have only ever had one issue with downtime, and that only lasted 30 minutes until we were rerouted to another hub and were back up. We also have quarterly meetings with Five9 engineers who assist us in utilizing all of Five9's enhancements to the fullest. I wouldn't have or even entertain using another dialer.
Training for new agents - quick and easy Allows you to reach maximum outbound dialing which increases responses Allows project prioritization so each call plan is unique

Lin V.IT Analyst

5.0

Overall: We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.

Christopher M.Business Development Representative

3.0

Overall: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Kimber C.Mgmt

5.0

Overall: The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Andrey S.Verified LinkedIn UserGroup Director of Software Engineering

5.0

Overall: Overall a great experience, multiple critical call center functions bundled into one easy to use, user friendly platform

Wei Jie H.Voice Infra Architect

4.0

Overall: Ease of deployment and expansion based on ever changing business need.

Verified ReviewerVerified LinkedIn UserCDO

3.0

"Very Basic For a Huge Market"