Sprinklr Reviews

Kalpit J.Assistant Manager

5.0

It is one of the best available tool for social listening and analysis. It is quite easy to understand and use once you get trained on the same. Responding to customer queries and requests is very easy once the social channels are integrated well. Review collected by and hosted on G2.com.

Vicki D.Senior Organic Social Strategist

4.5

It's so simple to set up each of your social media accounts and then to add team members. From there, it was easy for each student to learn how to publish and to use the inbox for community management. Review collected by and hosted on G2.com.

Micah G.Enterprise(> 1000 emp.)

4.5

Sprinklr offers a powerful solution for seamlessly connecting large-scale brands. With nearly 800 social media accounts under our management, achieving this level of integration natively would be practically impossible. With Sprinklr I have comprehensive access to reporting tools, allowing us to effectively measure the performance of our campaigns, whether paid or organic. Given the extensive scope of our operations, we frequently require additional support to complete projects, and the Managed Services provided by Sprinklr have been instrumental in ensuring we meet our goals. Review collected by and hosted on G2.com.

Verified User in EntertainmentSmall-Business(50 or fewer emp.)

0.0

It feels like Sprinklr was created by people who've rarely, if ever, actually posted to these platforms. It takes so many extra steps/clicks just to post a link and image to Twitter than it does on any other platform. The process of deleting a tweet in platform is needlessly tedious. Also, social monitoring is too difficult to the point of not being worth it to use at all. Just make it easier and faster to post directly to platforms without so many unnecessary steps. Review collected by and hosted on G2.com.

Valentina M.Mid-Market(51-1000 emp.)

0.0

Everything else. The team at Sprinklr has made my experience with the tool at 2 companies complete garbage. The team is not knowledgeable and not only do they make little effort to assist, they also don't find solutions. It feels constantly like the Sprinklr team isn't paid enough and they're all terrible at client services. I cannot recommend them less. The people I've worked with at Sprinklr never know what they're talking about and cannot solve client troubles. Review collected by and hosted on G2.com.

Verified User in Government AdministrationEnterprise(> 1000 emp.)

0.0

We brought Sprinklr in to fill a gap with social media customer service and social media marketing projects. Unfortunately within a month we noticed a lot of problems. We found that the tool provided unreliable reporting and inaccurate data. We had issues with our social media channel integrations - sometimes content would be posted to the wrong account or in a format different to what showed in the tool. It turns out the Sprinklr sales team over-promised and massively under-delivered on the capabilities - what they showed us ended up not working. Their customer service was awful when we wanted it all fixed and it was just a poor overall experience. I would not recommend this tool to any business. Review collected by and hosted on G2.com.

Felix Daniel G.Internet

5.0

His approach and his ability to simplify our activities on social networks is great, providing me with all the necessary tools to manage my accounts

Marina C.Internet

5.0

What I liked the most is its ability to provide an exhaustive analysis of my social networks and the digital channels of my company.

Rono K.Computer Software

5.0

I love how the Sprinklr team were intentional in their user interface design, it is intuitive and quite easy to use.

Verified UserContributor

10.0

We use Sprinklr to manage our entire social media network and community. It is the best tool we've used, we tested out several others and nothing compared to us being able to track, measure, publish, monitor, etc. We use it across all of the different marketing teams at our company. The issue it solves is that we have a very passionate and active social community and we are able to respond to thousands of messages a week, without missing a single one.
Community Management Data Publishing Tracking Listening

Erin DalyManager, Digital Advertising

10.0

Sprinklr is used at the corporate level to support brand Facebook and Twitter accounts as well as 250 location Facebook pages. Also used for listening purposes.
Easy mobile app for quick posting and moderation Campaign and sentiment tracking Easy to understand for non tech people

Verified UserAnalyst

10.0

Sprinklr is used as an enterprise customer experience and social media management tool for thousands of users, globally. The goal is to have 1 unified tool in contrast to point solutions. Modules purchased: Social Listening, Text Analyzer, Publishing and Planner, Care Cloud, Distributed Social Media Management, Benchmarking, Reporting, Advertising, Visual Insights.

Verified ReviewerVerified LinkedIn UserField Marketing Specialist

4.0

Overall: Thanks to this platform, it's easier for us to maintain track of our social media communications. There are other accounts and teams we can keep tabs on thanks to this tool. At the corporate level, this kind of high visibility is beneficial. The messages that work and those that cant now be identified. Identifying which messages are effective and which are not is beneficial to our research. Using tools that help us analyze how people utilize our channels, we've been able to adjust our messaging strategy to better meet their needs.

Verified ReviewerVerified LinkedIn Usermarketing manager

4.0

Overall: The experience as a whole has been really positive as it has helped solved initial program issues related to robust reporting needs and multi channel marketing campaign analytics. The tool has been very easy for myself and my team members to get a grasp of from a holistic standpoint and has played a key role in helping with campaign attribution and return on investment analysis.

Ksenia B.Verified LinkedIn UserHR manager

5.0

Overall: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

Verified ReviewerVerified LinkedIn UserCEO

4.0

Overall: Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.

Verified ReviewerVerified LinkedIn UserDigital Executive

5.0

Overall: It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022

Verified ReviewerVerified LinkedIn UserSolution Manager

3.0

Overall: Love the promise. Optimistic about the future, but current quality and support are frustrating.