FreshBooks Reviews

Verified User in AccountingSmall-Business(50 or fewer emp.)

0.5

I prefer the old version. FreshBooks was "upgraded" in November 2020, with not any improvements that I found useful. Review collected by and hosted on G2.com.

Mr. C.Teacher

3.5

Freshbooks has a wide variety of tools within its suite of office software. The ability to invoice, view and correlate clients all in the same software makes using it very easy and seamless. They also have VERY responsive customer support, which makes solving any issue very quick and easy. Review collected by and hosted on G2.com.

Ed G.Small-Business(50 or fewer emp.)

4.0

Freshbooks may not be a good fit for everyone, hence my unwillingness to give it a 10. If you are looking for something to get the job done, can scale with your business, and is affordable, Freshbooks is worth a look. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

0.0

Marketing is great, outbound communication looks busy, but the product has no improved or fixed really basic flaws for years. Review collected by and hosted on G2.com.

Verified User in Legal ServicesSmall-Business(50 or fewer emp.)

0.0

This program is VERY GLITCHY. The biggest problem is when you tell them that it's glitchy, they tell you that it's not and that they don't plan to fix it. The easiest example is when you try to send an invoice, there is no "account balance" on the invoice. So if one client has two invoices outstanding, they can never know how much they owe. Clients are always confused, and you have to manually send emails to tell them what their account balances are. By that point, they haven't paid anyway, since people don't like to do a bunch of work to figure out how much they owe you. This definitely DOES NOT automate your billing experience, as they claim it does, and instead, it requires significant manual calculations by hand to make sure account balances are correct. Another example is using the account statement feature. When you create an account statement for a client, using the default timeframe will yield a report with an account balance at the bottom, only that is not the real account balance. It is just a net of the most recent payments and invoices, but it DOES NOT add up to the account balance. As a result, my clients are always confused about what to pay, unless I manually go in, add up what they owe, and send them a custom written out note to explain what they should pay. I have contacted Freshbooks 26 times to discuss these issues, and they cant even tell me if it will ever be fixed. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

0.0

A lot: clunky interface, few reporting options, and if you want the system to send you an email when a payment is received, look elsewhere... FreshBooks doesn't! Review collected by and hosted on G2.com.

olusegun E.Accounting

5.0

FreshBooks offers a user-friendly interface, simplified invoicing with online payment support, effortless expense tracking, and time tracking. It provides comprehensive reporting, client management, and a mobile app for on-the-go access. Multi-currency support suits international businesses, and responsive customer support is available. Integration options with various tools enhance versatility.

Al A.Logistics and Supply Chain

5.0

Integrating FreshBooks into our non digital accounting system was much easier than we expected.With its intuitive no-jargon UI and UX, the learning curve was minimal and it took no time to get used to.

Hassan K.Events Services

5.0

Freshbook keeps tracking sent invoices to customer and keeps send automatic reminder to customer with overdue.

evans mutindasecurity in networks engineer

10.0

Our company is currently using Freshbooks to manage its finances in an easy and secure manner. This software is currently being used in the Finance department. Its adoption has made the process of sending professional invoices, organizing expenses and tracking billable time easier than before.
Offers several features such as online payment gateway and cloud-based invoicing. It has robust reporting functionalities that enable users to make informed decisions. Allows users to transfer their timesheet data to invoice and receive payments quickly.

Renea HanksPresident

10.0

I use Freshbooks to invoice my clients. It is a flawless and easy to use software. The business problems it addresses specifically are: TimeMoneyEnergyI create estimates and then convert them to an invoice which can be paid immediately to start work. It saves money. The pricing plans are very fair and attainable for startups and small business. The energy I used previously to handle time and money is used for more productive things like creating products and services to help my clients.
Nomadic. Seriously, if I forgot to send an estimate or an invoice, I can do it right where I am, even on the beach. Organized. The interface is clear, clean and simple. It keeps me very organized. I get paid quicker.

Lou GalloOwner

10.0

It is currently being used to manage and track expenses, log hours and invoice companies for our family small business. I have also written a few automations using their API to allow easy entry of payments and tracking what is owed. In addition to these business actions, Freshbooks is linked through their partner network into our payroll system so that the expenses of payroll and costs associated with running the business can be easily computed for tax time.
Super intuitive interface and ease of actions. Integrations with other web services like Gusto help the handoff of tracking of payroll. Being a hosted platform, it is simple to share links for reference to my tax service people for access to any numbers. Reporting is great as it can break down the P&L and compiling deductions during tax time.

EVA M. A.Member

1.0

Overall: Overall Frustration and Disappointment My experience with this billing software was overwhelmingly negative. It hindered rather than helped my business operations, causing unnecessary stress and frustration. Despite my efforts to make it work, the software's poor usability, unreliable features, and lackluster support left me with no choice but to seek out alternatives.

Stephen S.CEO

5.0

Overall: My overall experience with fresh books is excellent I've never had any issue with the system it works perfectly fine customer service responds right away if you do have any issues I remember I missed a payment and they gave me a call to remind me and even gave me enough time to pay it without canceling my account or not allow me access.

Shayla B.Verified LinkedIn UserHuman Resources Specialist

4.0

Overall: I mainly use the time tracking tool before generating an invoice to send to the client. I can also monitor my annual (or multi-year) gross income with the help of accounting tools. Very easy to use. Customer service is top notch.

Eugene D.Project Manager

5.0

Overall: Overall I am very happy with FreshBooks. Invoices are quickly generated and paid, and hourly tracking has gone from a burden to an easy process directly integrated into our day to day tasks.

Shubham D.Verified LinkedIn UserCertified Internet Consultant

5.0

Overall: After trying so many software like QB, Freshbooks is one of the best software. I recommended this app to few of my friends over the years and everyone is satisfied.

joe R.Director of Operations

4.0

"Simple online billing system"

BadTim

4.0

I've been a dedicated Freshbooks user for about 20 months now and I've got to say that I'm very impressed with how easy it is to use. With my consulting business I have (literally) hundreds of customers so I'm unhappy that I had to be placed on the top billing tier right away and would hope that Freshbooks sees fit to revamp their pricing strategy someday (for instance bill customers by the number of invoices that they write in a month rather than the total number of customers that they have...

Guest

1.0

I used the trial and it took about 5 seconds to notice woke politics supercedes all aspects of this company. the interface is buggy and customer service is apparently so overwhelmed that it's impossible to reach anyone. there's more emphasis on what they call "DIB" (diversity, inclusion, belonging) than business accounting. an absolute joke.