About Hubspot Service Hub
Hubspot Service Hub Features
- Inbound Calling : Seamlessly receives customer calls within HubSpot, consolidating information for speedy issue resolution with a personal touch.
- Conversational Intelligence : Allows users to automatically gather call details to understand team performance.
- Playbooks : Creates a resource hub for your service team, offering recommended content in real-time for enhanced support interactions.
- Conversations APIs : Enables users to extract conversations data for centralization, manage routing efficiently across communication channels.
- Team Management : Lets users monitor and manage agent permissions, status, and availability for streamlined operations.
- SLAs (Service Level Agreements) : Allows users to set working hours, automate processes, and track attainment to foster customer trust and satisfaction.
Hubspot Service Hub Ratings and Reviews
- Hailey B.Verified LinkedIn UserSales Marketing Manager
Overall: I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting.
- Dick v.Logstics service employee
-not very intuitive , took me ages to find out where stuff is even tought i am pretty tech-savy Review collected by and hosted on G2.com.