About Zoho Desk
Zoho Desk Features
- Multi-brand Help Center : Utilizes a Multi-brand Help Center to manage diverse brand support under one roof.
- Live Chat : Engages customers with Live Chat, fostering immediate query resolution and seamless interactions.
- Guided Conversations : Navigates customers through issues via Guided Conversations to enhance self-service proficiency.
- Ticket Assignment : Optimizes workflow with Ticket Assignment to ensure efficient handling and timely resolution.
- Time Tracking : Enhances management decisions through Time Tracking, which offers comprehensive visibility into support operations.
- Domain Mapping : Elevates user experience with Domain Mapping to harmonize brand identity in the support ecosystem.
Zoho Desk Ratings and Reviews
Top Reviews
- Tim J.Small-Business(50 or fewer emp.)
We have been testing Zoho Desk for a couple weeks, and trying to get it set up for our sample test cases. It takes a bit of set up, but if you work with a knowledgeable trusted partner, who can walk you through it, you can start to see the potential of how it can help with your Zoho CRM needs. Review collected by and hosted on G2.com.
- Verified User in ConstructionSmall-Business(50 or fewer emp.)
Zoho Desk has poor customer service. People are difficult to get ahold of and don't offer much guidance. The system in general is difficult to navigate. Review collected by and hosted on G2.com.