About Invoca
Invoca Features
- Route Calls : Enables businesses to efficiently route incoming calls to the most appropriate sales or support centers.
- Automate Caller Handling : This tool assists callers by offering automated assistance when locations are closed or agents are busy.
- Personalized Conversations : Agents can tailor conversations using real-time screen pops based on caller intent and pre-call data.
- Customizable IVR : Create pre-recorded messages to route calls to the best locations and provide customized caller experiences.
- Full Campaign Visibility : Gain visibility into the customer journey from click to call to conversion, enabling comprehensive campaign analysis.
- Track Unanswered Calls : Monitor and track unanswered calls to identify potential areas for improvement.
Invoca Ratings and Reviews
Top Reviews
- Verified User in Marketing and AdvertisingMid-Market(51-1000 emp.)
I love how easy the platform is to use, how much data we can pull from it and how easy it is to get in touch with our Customer Success Manager. Review collected by and hosted on G2.com.
- Verified User in TelecommunicationsEnterprise(> 1000 emp.)
Poor interface, it doesnt have a dashboard, no callers insights such as demographics. Review collected by and hosted on G2.com.