Nextiva Reviews

Annie K.Small-Business(50 or fewer emp.)

4.0

The customer service is definitely a selling point for me. Their customer service (so far at least) seems to be better than similar/competing options. Review collected by and hosted on G2.com.

Nancy L.Accounting Manager

4.5

The phone product is very flexible and we were able to tailor it to our company's needs as our company grows. Tech support was always available when we needed it and staff were helpful and knowledgeable. Review collected by and hosted on G2.com.

Petr R.Small-Business(50 or fewer emp.)

5.0

The system is used on daily basis as it is primary system in the building and we are not experiencing any issue with call quality of internal operations. Review collected by and hosted on G2.com.

JCs Wildlife J.Retail

0.0

The score that I gave the Nextiva CRM earlier has not changed. Our issues were still handled poorly, and apart from teaching us and members of their own team how their features work, they were not satisfactorily resolved. I still cannot recommend their CRM service. Review collected by and hosted on G2.com.

Lee P.CPA

0.0

They have know glitches in the software and cannot resolve. Support is very sketchy. You must agree to a contract tied to phone service and there is no relief when they cannot get it to work. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization ManagementSmall-Business(50 or fewer emp.)

0.0

I really dislike the reality of Nextiva. In practice, nothing works the way it should and everything is a hassle. Review collected by and hosted on G2.com.

Valentina P.Wholesale

5.0

Permite que las transiciones sean mucho mas faciles y efectivas de realizar.

Sully S.Internet

5.0

The system did everything we needed it to. Never had a problem with VOIP clarity. The sales and support team were terrific. Price was steady and the equipment they provided was solid.

Brad S.Information Technology and Services

5.0

the mobility, ad hoc and scheduled conferencing, voicemail to email, and voicemail transcription

Kris S.Wholesale

1.0

Outlined above -I truly hope someone reads this in the organization to return your company to its service levels of the past because after several issues in the core system I'm sure we are not the only customers that are starting to wonder about changing.

Anshuman P.Accounting

1.0

The sales folks will promise anything and everything.

Jennifer M.Entertainment

1.0

It's okay but if you decide to switch carriers be aware that they will screw you. Have been a Nextiva for over two years. I put a request in to port my nuymber to a different carrier as the Nextiva interface is lacking and I found a better interface at less cost. A sign of a good company is how they treat you when you are leaving. They shut down my 1-800 number without notifying me and left all my clients and business hanging. They are impossible to get a hold of to rectify it. They have collected over 4,000 from me in the last two years and have screwed my company over. We have paid for this month and I want a full refund. Stay away.

Arnie FranciscoCRM Administrator

5.0

Nextiva is currently being used by our Demand Generation department and their phone service helps us reach out to our prospects. Their recording portal is very user friendly as compared to another VOIP provider that we also currently use. But the best part of their overall service is their customer hotline. They are all very friendly and willing to help. And by far, a cheaper cost compared to the other VOIP we have.
Accommodating customer hotline. Lower rate. User friendly recording portal.

Fabiana ParejaGraphic Designer

4.5

This software helped us in a great way, with the way we were serving our customers. It has a technical service that helped us in the eventualities that we could have. Its integration with other tools such as social networks, email, calls and messages, ensures that the fluid communication with the client is not lost.
The automatic responses in chats, welcome emails and notification emails have simplified the team's tasks, as we have been able to solve problems easily and make customers feel special. Its interface is very interactive and easy to understand for our agents, making their work faster and more efficient. Complaint monitoring is a very important function to know the problems and give prompt response to customers.

ANTOINE FOREMANTelecommunications Engineer

3.5

We currently use Nextiva VoIP Call Center as our physical and softphone PBX solution. It works out great for users that are in the office that still prefer a physical phone, as well as remote users that don't have the space for one, so use a softphone instead. There's no difference in sound quality on either, but the softphone is a better cost value for small businesses and remote users. Call recording, internal calling only (ext), international calling, and call center reporting and monitoring are some of the features available for a lesser or additional cost and may require additional software and licenses packages. As an admin, the GUI software is pretty easy to use compared to its predecessor, Momentum. It uses the same Broadsoft system, but place a GUI on top that makes it a breeze to get where you need to go and easier to locate things.
Call Recordings. PBX Solution. Remote users phone solution. Call center monitoring and reporting.

Verified User

3.0

Nextiva Call Center replaced our previous phone system and we currently use it to host our phone system along with our IVR directory, call recording and user monitoring. It is being used by all departments across our whole organization and assists us with monitoring user availability, call recordings for quality assurance and employee performance overall.
The admin portal is cumbersome to use and times out too frequently. The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele. The click-to-call feature inside of our CRM is finicky and often needs resetting.

ANTOINE FOREMANTelecommunications Engineer

3.5

We currently use Nextiva VoIP Call Center as our physical and softphone PBX solution. It works out great for users that are in the office that still prefer a physical phone, as well as remote users that don't have the space for one, so use a softphone instead. There's no difference in sound quality on either, but the softphone is a better cost value for small businesses and remote users. Call recording, internal calling only (ext), international calling, and call center reporting and monitoring are some of the features available for a lesser or additional cost and may require additional software and licenses packages. As an admin, the GUI software is pretty easy to use compared to its predecessor, Momentum. It uses the same Broadsoft system, but place a GUI on top that makes it a breeze to get where you need to go and easier to locate things.
Admin doesn't have access to do everything and sometimes requires support's help, which could take a while. There's a cost for every little feature, which could deter companies from using it. Needs better response time from support.

Fabiana ParejaGraphic Designer

4.5

This software helped us in a great way, with the way we were serving our customers. It has a technical service that helped us in the eventualities that we could have. Its integration with other tools such as social networks, email, calls and messages, ensures that the fluid communication with the client is not lost.
Sometimes the system does not notify us when there is an incoming call, on hold or an email has arrived. It happened to us only a couple of times, that the system tried to crash and the screen froze. I don't know if it was software or computer problems. There is a slow learning curve to add all the information to the software database.

David N.Verified LinkedIn UserDirector of Digital Sales

5.0

Overall: I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like [sensitive content hidden]'s teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear! My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing. Nextiva isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high. Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success.

Bruce H.President

1.0

Overall: This is from Nextiva in response to a customer: Here at Nextiva we pride ourselves on our honesty and Amazing Service, and we strive to deliver both on every customer interaction. My experience with Nextiva is the company couldn't rent ethical standards, let alone own them. Now that I have performed research I should have done before choosing Nextiva, I find numerous complaints about Nextiva's deceptive business practice of having a customer sign a simple 2 page contract, while referring them to their 10 page online Terms & Conditions wherein they divulge the secret of their success: auto renewal. Quite frankly, I'm shocked there hasn't been a class action suit against them.

Nathan R.Director of IT

5.0

Overall: My overall experience is excellent. Nextiva works 99% of the time and is very easy to setup. Our account manager is very responsive and customer support has resolved just about every issue in under 2 days.

Aaron L.Network Administrator

5.0

Overall: Overall its been pleasent, the documentation is throrough theyve been quick to help with any issues that aren't arelady addressed.

Robert B.IT Officer

4.0

Overall: Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.

Harry C.Property Manager

5.0

"nextiva a new begining"