About Nextiva
Nextiva Features
- Communication Channels : Supports phone, SMS, email, social media accounts, and much more.
- Customer Support Tickets : Route CS tickers to agents, respond to customer queries and configure workloads.
- Historical Data : You can access customer interaction historical data or
- Trend Analysis : Allows you to see how your products are performing and how you can improve them.
- Customer Experience Management : Enables businesses to create a positive customer experience by addressing customer needs promptly
- Customer Service Chatbots : Helps facilitate conversations and keep customers informed about the status of their orders.
Nextiva Ratings and Reviews
Top Reviews
- Sarah C.ConnectWise Administrator | Training Coordinator
Their app is easy to use, easy to implement, and is relatively easy to integrate into regular operations. There is the ability to upload a group of users into their system so time spent adding new users when there are multiple to be added is minimized. Their Customer Support team is helpful and prompt. There are a number of features available that can be turned on or off depending on your needs. Review collected by and hosted on G2.com.
- Verified User in Hospital & Health CareMid-Market(51-1000 emp.)
While support continues to be a major issue Nextiva's inability to track and resolve call quality issues is beyond frustrating. Most hosted systems provide some basic call quality reporting. Nextiva does not. Review collected by and hosted on G2.com.