About NICE CX
NICE CX Features
- Customer Journey Analytics : Enable businesses to get insight into customer behavior and optimize their experience accordingly.
- Voice Authentication : Automatically verifies customer identities during phone calls, eliminating the need for traditional authentication methods.
- Omni-Channel Recording : Capture customer interactions across multiple channels such as voice, chat, email, and social media for comprehensive analysis.
- Interactive Voice Response : Automates customer interactions through voice prompts and menu options, improving efficiency and reducing wait times.
- Automatic Contact Distribution : Intelligently routes incoming contacts to the most suitable agents based on factors like skills, availability, and customer needs.
- Automation Finder : Allows users to identify opportunities for process automation, streamlining operations, and reducing manual effort.
NICE CX Ratings and Reviews
Top Reviews
- Jennifer B.Small-Business(50 or fewer emp.)
NICE CXone is extremely scaleable and customizable. This allows to scale up and new features as our operations needs change. Review collected by and hosted on G2.com.
- Christopher L.CEO
The tech support is terrible. The honesty from sales is not professional. They demoed an omni chanel product to us, and then gave us a contract for a different prodcut. I would look for a better partner. Review collected by and hosted on G2.com.