Qualtrics Reviews

Indrayani M.Mid-Market(51-1000 emp.)

4.0

Qualtrics is very dynamic in a way that allows different kinds of survey styles and attachments that make it versatile and it's usability wide. It allows to make changes to the survey at any point in time and records important details of the systems used and date/time of completion Review collected by and hosted on G2.com.

Sangam R.Associate- Client Experience Analytics Solutions

4.0

Survey setup is quiet streamlined. Platform gives more emphasis to ease of survey design and also has multiple avenues with which you can distribute survey. It also gives more control to design the survey flow and also add advanced logic. Review collected by and hosted on G2.com.

Avery B.Small-Business(50 or fewer emp.)

5.0

Qualtrics allows for detailed, customizable surveys that work well both for creation of a survey and for data analyzation. I use it for academics, work, and for personal/social uses. The many features allow for clean, simplified ways to ask questions that would otherwise seem messy and take up way too much space in a survey if done on any other platform. Review collected by and hosted on G2.com.

Verified User in Real EstateMid-Market(51-1000 emp.)

0.0

Data doesn't load or delete when asked. It takes hours or days for something to update, which is super irritating. I hate the response cap when other platforms don't utilize this. You can't share dashboard with a copy paste link, so you need to pay for logins, which is only so limited. Despite the underlying motivations of Qualtrics, I see this as greedy and/or poorly optimized for commercial use without breaking the bank. Review collected by and hosted on G2.com.

Verified User in Computer & Network SecurityMid-Market(51-1000 emp.)

0.0

I dislike the lack of response to our repeated attempts for help. We did not just say this was a bad experience and walk away. We repeatedly asked for support and have yet to receive it in an adequate fashion. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesEnterprise(> 1000 emp.)

1.0

The UI is clunky, platform is hard to use, communication with AEs and support is miserable Review collected by and hosted on G2.com.

Anonymous ReviewerMarketing and Advertising

5.0

J'utilise Qualtrics pour aider les entreprises gnrer des donnes qualitatives relatives aux ventes et pour optimiser les prix des produits. L'outil me permet d'analyser des expriences clients temps rel en toute simplicit. C'est une plateforme exceptionnelle pour faire la collecte des opinions, tester des concepts, hirarchiser des produits, valuer des opportunits et raliser le reporting.

Anonymous ReviewerComputer Software

5.0

I liked the ability to embed custom CSS into the surveys. That, and the abundance of other customization options were a fantastic addition for us.

Daniele B.Information Technology and Services

5.0

Livello di personalizzazione dei sondaggi altissimo - praticamente possibile inserire qualsiasi tipo di domanda in qualsiasi formato. Apprezzo molto l'implementazione dei workflow, che permettono azioni automatizzate ogni volta che viene compiuta un'azione - dalle cose pi semplici, come una notifica mail ogni volta che si riceve una risposta, a cose pi complesse come l'inserimento di dati nei database. Un plauso particolare all'assistenza via chat che veramente sul pezzo e molto efficiente.

Stephanie BrownAdministrative Assistant

10.0

Qualtrics is being used by various departments and entities within my educational organization. The way my department implements Qualtrics varies from how others use it across the university system. For my department it addressed the problem of anonymous data collection with highly customizable interfaces and a variety of question types to appeal to a broad demographic. I am able to create surveys that are interesting to students while maintaining confidentiality. Qualtrics data analysis is quick and easy to understand.
Customizable question types. Exporting data.

Jared HansenResearch Assistant

10.0

Qualtrics was used by most professors in my department for data collection, especially as it pertained to surveys. Many of my classes and academic work involved designing a survey that would then be distributed via Qualtrics, which is the industry leader for easy, well-designed surveys. Data collection and analysis were simple, intuitive, and easily exported for other tools such as SPSS.
Data collection. Data analysis.

Verified UserAnalyst

10.0

We use Qualtrics across the organization in different ways. Our main use of it is customer and market research. We send surveys to our customers and prospects by using the Qualtrics email tool, through an automated Salesforce integration, by posting on social and embedding in our Marketo emails. However, we also use it for internal uses: internal surveys on a project and department effectiveness, employee preferences and to RSVP for events.
Easy to use with an intuitive design. Extremely flexible - If you can dream it, you can likely do it. A passionate and friendly community of users always willing to help. The best-in-show for CX thought leadership.

Stewart L.Research Manager

5.0

Overall: We've been using Qualtrics for over 8 years now. As a boutique market research firm, we were looking for a full-featured online survey tool that was also cost effective. We were impressed with everything Qualtrics had to offer right off the bat, and I've continued to be impressed with the innovations and improvements they've deployed over the years. Our one complaint is that the price has crept up over the years to the point that it's significantly higher than we were paying 4-5 years ago. But that being said, we have yet to find another survey software that is as fully-featured and easy to use as Qualtrics.

Andrew P.Verified LinkedIn UserProject Manager

5.0

Overall: This tools is fantastic for working with our Faculty and Researchers. They expect in-depth analysis and appreciate the power of Qualtrics. Our staff and administrative personnel have all learned to use Qualtrics and most of my co-workers find it easy to use and can adapt it to their various needs. This is a great option for anyone looking for a variety of analytics for surveying, and can be adapted to simpler projects as well.

Verified ReviewerVerified LinkedIn UserGraduate Assistant

5.0

Overall: Overall, Qualtrics CoreXM is a great platform for surveys, application forms, and research. There are so many embedded features, such as the ability to add a signature to the form, add questions that require file uploads, and different question types. It is definitely better than Google Forms or Microsoft Forms.

Steve B.Verified LinkedIn UserLead User Experience Engineer

3.0

Overall: Qualtrics offers a nice dashboard that shows all of your current projects. It is intuitive to create new projects and offers a diverse array of options for those projects. However, I find that it is not as easy to create "advanced" projects in Qualtrics as in other software.

Tania K.Master Tutor

5.0

Overall: Really liked using this software as it made collecting students information and feedback so much easier and reliable.

Melanie E.Sr Mngr, Research & Insights

5.0

"Qualtrics sets the bar high!"

bendsawyer

2.0

If you use Qualtrics to the point of having many surveys, be ready to spend significant time exporting them should you ever have a lapse in your subscription, or simply want a copy of your own data. Each survey requires a set of mouse clicks to export, and another set to export the data. Then, should you restart your service, get ready to do the same all over again to import your surveys! Data-portability in this product is too impractical to use. My advice: never get locked-in by looking e...