Used by 86% ProfessionalsQualtrics Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Qualtrics XM is an AI-driven platform for experience management, collecting and analyzing data from multiple touchpoints. It enables data-driven decisions, enhances customer experiences, boosts employee engagement, and improves brand reputation. This software’s versatility and advanced features transform how businesses interpret feedback, yielding impactful results in today's competitive landscape.
About Qualtrics
Qualtrics Features
- Seamless Digital Engagement : Provides enhanced customer service through its digital customer service capabilities.
- Boost Customer Retention : Businesses can foster customer loyalty and retention with targeted strategies enabled by this software.
- Actionable Contact Center Insights : Allows users to gain valuable insights from contact center analytics to drive improvements.
- Measure NPS Effectively : Supports both transactional and relational NPS surveys for accurate assessments.
- Benchmark Against Competitors : Users can stay ahead with competitive benchmarking using its powerful tools.
- Understanding Purchase Behavior : Analyzes purchase behavior to make informed business decisions for businesses.
Qualtrics Ratings and Reviews
- Daniele B.Information Technology and Services
Livello di personalizzazione dei sondaggi altissimo - praticamente possibile inserire qualsiasi tipo di domanda in qualsiasi formato. Apprezzo molto l'implementazione dei workflow, che permettono azioni automatizzate ogni volta che viene compiuta un'azione - dalle cose pi semplici, come una notifica mail ogni volta che si riceve una risposta, a cose pi complesse come l'inserimento di dati nei database. Un plauso particolare all'assistenza via chat che veramente sul pezzo e molto efficiente.
- Verified User in Financial ServicesEnterprise(> 1000 emp.)
implementation - project management 101 skills, silos in Qualtrics - Product Features vs Engineering Services and flexibility of the Closed Loop platform compared to Medallia product. I like the analytics of qualtrics and dashboarding better than Medallia but not frontline closed loop. Review collected by and hosted on G2.com.
