SAP CRM Alternatives & ReviewsUsed by 73% Professionals

SAP CRM Overview

Paid

4.2

/5

(Alternatives.Co rating)
  • Linux
  • Windows

SAP CRM and Customer Experience (CX) solutions make it simple to handle all client-related activities. You may use SAP to integrate real-time company data to boost loyalty, revenue, and client retention, as well as simply manage sales orders, contracts, and closing deals.

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About SAP CRM

SAP CRM Features

  • SAP CRM FeaturesKnowledge Management : Allows agents to resolve issues within the CRM faster than ever.
  • SAP CRM FeaturesMarketing and Sales Analytics : Allows marketing/sales departments to refine campaign strategies with ease.
  • SAP CRM FeaturesCampaign Performance : Allows monitoring of campaigns in real-time and scenario-based for better implementation.
  • SAP CRM FeaturesPipeline Management : Allows sales representatives to quality leads quickly and efficiently for cross-selling and up-selling.
  • SAP CRM Features Data Management : A comprehensive view of customer data, including contact information, and past transactions.
  • SAP CRM FeaturesCustomer Complaint Tracking : Identifies the source of the compliant, resolves the issues, and closes the complaint as quickly as possible.

SAP CRM Ratings and ReviewsSAP CRM Ratings and Reviews

Alternatives.Co has rated
SAP CRM as 4.2

4.2

/5

  • G2
    4.1
  • GetApp
    4.2
  • Trustradius
    4.2
  • Capterra
    4.3
Top Reviews
  • Viktor RetzCX Consultant

    8.0

    /5

    We use it in different divisions and all around the globe. Overall we use every part of Sales Cloud. We use it to optimize our Lead2Order process. We are focusing a lot on Integrations to S/4 atm.

  • Verified UserStrategist

    7.0

    /5

    We use SAP CRM across different accounts for varying reasons. To support users through service tickets/case management.As an end customer solution supporting financial case management.This is used by different customer services departments.
    Can be complex to train agents how to operate. Not necessarily intuitive (unless you know SAP). Requires more systems design/configuration than anticipated.