Totango Reviews

Emily N.Customer Support Specialist

5.0

I LOVE Totango. It keeps all of the information about my customers in one place and reminds me what I need to do to help keep them happy. The health scores allow me to stay ahead of the game and ensure my customers can use my product successfully. The interface is easy to use and gives me all the information I need at a glance! Review collected by and hosted on G2.com.

Kirsten B.Customer Success Operations Manager

5.0

The support we receive from the team is also excellent - our sales person Glenn is top notch and super attentive, and the support team is always quick and helpful (especially JJ!). I also love sharing the self-paced courses with my team. Review collected by and hosted on G2.com.

Andrea G.Partner Success Manager

5.0

Customizable success plays are my favorite thing to use and create. Staying on top of a book of business of 100+ clients can get tricky, so automating reminders when something happens with the client's health score keeps me very proactive. Segments keep me on top of my metrics and allow me to maintain an organized folder with all the information I need. Totango was easy to learn and very user friendly. Review collected by and hosted on G2.com.

Verified User in PublishingMid-Market(51-1000 emp.)

0.0

We never got it up and running. Totango had said it would be easy to implement in our company but it wasn't. After 6 months of trying we threw in the towel and gave up. We wasted a lot of time and money on the promise. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)

0.0

The dashboard feature is an absolute joke. Lack of customization. It doesn't provide any significant leading indicators Review collected by and hosted on G2.com.

Emily M.Manager, Customer Success

0.0

If your business is small, maybe a dozen clients, sure, use this tool. If not, theres no advantage at all. Save yourself some time and look at ChurnZero or Gainsight or Planhat. Review collected by and hosted on G2.com.

Jessica MoralesDirector of Customer Success

10.0

We use Totango to manage our customers post-sale. It allows us to stay on top of the journey, identify risks and manage the renewal. It is insanely easy to set up (and you can get started for free!). It allows me, as the manager of the team, to get different dashboards on the overall picture of our customer health, as well as make sure the team is on track with their daily activities.
Health Scoring CSM Activity Management Renewal Planning Renewal Reporting

Sharon LeDonneCustomer Success Manager

10.0

I use Totango to manage my book of business, including logging touch points, keeping track of tasks, and automating processes. Our team manages a subset of our customers in Totango, which provides a quick place to find key account information, calculates customer health, and provides visibility to leaders on the status of our relationships with our customers. We've also developed success plays and campaigns to target our customer base and establish best practices among the team.
Totango easily integrates with other tools to pull information in one place. Totango is extremely easy to configure how you want, including adding new attributes that are important to you, creating segments relevant to your business, and automating processes through SuccessPlays and Campaigns. Totango Support is amazing! Very knowledgeable and prompt! Totango provides so many resources for users, including tutorials, a knowledge base, and the new creator campus. It's awesome.

Verified UserEmployee

10.0

Totango is being used by our Customer Success and Sales teams to update client communications, renewals, upsells, terminations, health, sentiments of our clients. It's a very cool tool for visibility to the sales, CS and C-level executives, and helps the account owners to track activities across their portfolios. We love using Totango.

Monika M.Customer Success Manager

4.0

Overall: We were implementing Totango for quite some time. We have a lot of customized metrics and we required integration with BigQuery. We just started using it recently. I see a lot of good sides and useful features but I also see some missing unfortunately. However, it's a good value for money so far.

Justin U.Verified LinkedIn UserSr. Channel Marketing Manager

5.0

Overall: This tool really helps give visibility into customer health, in ways that may be otherwise untrackable. Its open API integrates directly into our software product, so getting data is relatively close to real time.

Verified ReviewerVerified LinkedIn UserCustomer Success Manager

4.0

Overall: The integration with the tool took a long time (almost a year) and required a lot of workarounds. I think it still hasn't won me over fully, and I struggle to come back to it every day to log each touchpoint.

Verified ReviewerVerified LinkedIn UserSoftware Developer

4.0

Overall: I've been responsible for its use for a few years, and am not thrilled with this software. We use it to track for our account managers, and even they are frustrated by this.

Verified ReviewerVerified LinkedIn UserBusiness Analyst

1.0

"Worst saas tool ever. Let alone for customer success."

Teresa C.Head of Digital Engagement and Strategy

4.0

"Digitally Engagement at Scale"