Zoho Desk Reviews

Shishu P.Mid-Market(51-1000 emp.)

5.0

Zoho desk is very user friendly & ease to use. It is also easy to integrate with your App. Also Zoho team support is great and anyone can easily connect with them anytime. It is robust and costs significantly less that its competitors. It has allowed our team to manage all client requests and problems in a timely manner. It also provide toolkit to set up web form, interactive CS button, and help center that's why it is ease of implementation our requirements. The ticketing features that are utilized by our team allow for team collaboration and tracking in order to ensure that all outstanding matters are addressed and documented Review collected by and hosted on G2.com.

David D.Mid-Market(51-1000 emp.)

5.0

Multiple pricing levels are available, and even the highest is about half the cost per user of Autotask or ManagerPlus/Eptura Review collected by and hosted on G2.com.

Shyamal M.Manager

5.0

Zoho CRM is one of the best tools for the customer service department, wherein we can easily monitor and download data for proper resolution. Apart form this the support team is always available in assiting in helping implement work related requirments. Review collected by and hosted on G2.com.

Verified User in Industrial AutomationMid-Market(51-1000 emp.)

0.0

Could be more user friendly so that everyone can easily reach out Review collected by and hosted on G2.com.

Verified User in Alternative MedicineMid-Market(51-1000 emp.)

0.0

It doesn't work and they don't support or understand their own product. It overly siloed so you can't seem to make any progress with the software overall. The integrations don't work well. You get everything but everything is worse than the other alternatives on the market. Review collected by and hosted on G2.com.

Verified User in RetailSmall-Business(50 or fewer emp.)

0.0

The customer service is terrible. It appears they only have one or two people working there, we ran into an issue during our busy time and we tried to get customer support on the phone and we were on hold for 45 minutes and still never got through. After that I chatted in to customer support, the chat person was un-able to help me, but promised someone would be giving me a call with in 30 minutes. The call never came. We were very frustrated and felt they mislead us and were dishonest with us with other aspects of our contract too. I am fine if the software has an issue, all software does, and I am fine a customer service agent does not know the answer, but what is frustrating is when the company itself does not honor our contract and service agreement and has the audacity to lie to me about it. Review collected by and hosted on G2.com.

Charlaine h.Graphic Design

5.0

J'aime bien ce logiciel , il m'aide beaucoup surtout pour la gestion de mes clients. Il est vraiment pratique.

Pascal A.Accounting

5.0

L'efficacit des gestionnaires et l'intgration avec le produit a t facile

Frida O.Professional Training & Coaching

5.0

Easily adaptive tool. It can easily be integrated with other softwares that I use. Nevertheless, launching was such an easy task and productivity has risen beyond my expectations. I find Zoho quite user friendly and quick.

Jack MattheusHuman Resources Management

10.0

• We currently use the Zoho Desk tool to provide customer support and help them develop stronger relationships with our services and products. And in this way improve the response rate towards problems or concerns that our clients may have within our platform. • This customer service tool is currently implemented in two of our departments. In the Marketing and Human Resources sector. • Communication has improved significantly. Facilitating our work to help and advise those who have problems or doubts about our services and products. We have also noticed an increase of at least 10% in new clients requesting our services, and it is all because we have improved the response time to their concerns.
One of the most useful features that this tool has. Is that it allows us to address the problems of users according to the type of problem they have and assign them a categorization. For example Urgent, normal, standard. Another very useful feature that this tool has. Is that it allows us to visualize in a panel what are the unresolved activities or problems and thus any authorized active member can follow up and solve the problem.

Humayun FarooqiCustomer Success Manager

10.0

We have integrated Zoho Desk with our web application to be able to have our existing customers submit tickets with screenshots and description of the problem being faced or for any general query of any feature. It is being used by the customer success and development teams currently and through Zoho Desk, we have been able to track all requests/issues by the existing customers as well getting them resolved or answered in the shortest possible time.
It provides a simple widget code with a few clicks once you decide to integrate it with your website or application. There is a very user friendly dedicated mobile application for Zoho Desk for Android and IOS devices. You can easily track all of your tickets and agents from the dashboard interface. You can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.

Alexis CorreaDueño principal

10.0

Zoho Support has been very important for the quality of the support that I present to my clients. I work with clients who regularly forget their passwords but that's no problem because they have a notification on their device and we both save time for example on the reset process.

Matt J.CTO

3.0

Overall: Zoho Desk is a great tool with many features, it seems some features may need ironing out or better documenting but otherwise it is a very useful tool that could be extremely valuable to many businesses in all different industries and niches. It is perfect for anyone who just wants a simple email ticketing solution but for those wanting to use the help desk knowledgebase solutions you may want to set aside some time to fully understand how it works and how to best use it.

Saskia M.Verified LinkedIn UserSenior Director Sales Marketing

5.0

Overall: Zoho Desk is a top-tier platform for developing individualized customer service offerings. It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more and more requests. I've been using Zoho Desk for quite some time now, and it's been invaluable for streamlining my operations and those of my customer service staff.

Christian P.Verified LinkedIn UserHuman Resources Manager

4.0

Overall: Questions about orders or invoices, tickets, and customer administration. We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open questions.

Emily G.Verified LinkedIn UserHuman Resources Specialist

4.0

Overall: Maintain the things we offer by attending to the routine upkeep tasks that clients email us about. Provide a formal record of the work completed, and check to see that our employees are following through.

Allan D.Head of Information Security

5.0

Overall: It is a good experience for the price point.

Isaac D.Verified LinkedIn UserCPO

4.0

"Streamlining Customer Service with Zoho Desk"