About Freshdesk
Freshdesk Features
- Freddy AI Chatbot : Automates customer conversations with smart and friendly bots for a better overall experience.
- Automatic Email Notification : Keeps customers and agents updated on ticket status and actions.
- SLA Management : Defines and tracks service level agreements for different customers and priorities.
- Solution Article Analytics : Measures the effectiveness and feedback of users’ knowledge base articles.
- Custom Ticket Forms : Collects relevant information from customers based on their issues and requests.
- Intelligent Ticket Assignment : Assigns tickets to the right agents based on their skills, workload, and availability
Freshdesk Ratings and Reviews
Top Reviews
- Ashton F.Writing and Editing
The application is easy to setup and very user friendly. Customer support has become very efficient and effective. The chatbot, ticketing service and time tracking has helped immensely.
- Verified User in InsuranceSmall-Business(50 or fewer emp.)
We wanted to move from an omni plan to stand-alone plan as we were not really using Freshcaller and Freshchat. The entire process took several months and included several people from Freshworks. We had to explain over and over again any of our business-critial requirements. In the end we had to cancel the process because of the delay. We did not have the impression that those responsible at Freshworks had coordinated sufficiently. Review collected by and hosted on G2.com.