Used by 78% ProfessionalsBright Pattern Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Bright Pattern is an AI-powered omnichannel content center software, designed to efficiently handle a high volume of customer communications inbound. It simplifies customer communication management and offers high-quality interactions. With its cloud-based call center software, regular upgrades, and customizable workflows, this software ensures seamless operations and empowers businesses across various industries.
About Bright Pattern
Bright Pattern Features
- Seamless Data Syncing : Effortlessly synchronizes data across platforms for real-time information accessibility to boost productivity.
- Intelligent Agent Assistance : Empowers agents with smart tools for exceptional customer experiences and optimized performance.
- Sentiment Analysis : Businesses can gain valuable insights through sentiment analysis, tailoring interactions based on emotions.
- Drag and Drop Report Builder : Easily creates comprehensive reports with a user-friendly drag-and-drop interface.
- Unified Omnichannel Reporting : Users can access centralized reporting for all interactions and gain a holistic view of communications.
- Messenger App Support : Seamlessly integrates with popular messenger apps, expanding communication channels for customers.
Bright Pattern Ratings and Reviews
- Stuart MarshManaging Director
Gapcloud is a provider of contact centre technology and Bright Pattern Contact Center is simply the best omni-channel cloud contact centre platform we’ve ever seen which is why we partner with Bright Pattern Contact Center and take them to market. It gives us access to a premium service on which we can create an amazing contact centre experience for our customers. Gapcloud has a very diverse customer base so it's essential that we have a platform that delivers across a broad range of capabilities. Bright Pattern Contact Center's extensive and extensible feature set allows us to meet all of our customer's requirements and set them up for the future. Importantly, with Bright Pattern Contact Center, integration to 3rd party CRM, ITSM and other line of business applications is productised i.e. it's a configuration within the product, not a custom development. That means we can deliver the benefits of that integration to our customers on a modern platform and within the ultra reliable Bright Pattern Contact Center platform SLA.
Fantastic integration with Microsoft Teams and Azure Active Directory Deep integration with CRM and ITSM systems and web based applications Mobile app opens up new opportunities and supports multiple use case Really easy to connect SMS to the voice channels Allows us to bring best of breed AI services in to the contact centre Excellent Quality Management tools Extremely good outbound campaign management tools that are simple to use Full set of APIs - Brett L.Small-Business(50 or fewer emp.)
Softphone frequently encounters errors or logs itself out when tabs are refreshed or new tabs are opened. This may be due to using the system as an app within Zendesk. Review collected by and hosted on G2.com.
