About Vonage
Vonage Features
- Screen Recording : Allows users to capture and analyze agent interactions with customers for quality assurance and training purposes.
- Real-Time Analytics Dashboard : Helps businesses to gain instant insights into contact center performance, customer interactions, and agent productivity.
- Live Agent Capabilities : Ensures customers have access to real-time assistance from knowledgeable agents for prompt issue resolution.
- Intelligent IVR : Routes callers to the most relevant information or routing them to specialized agents for a more efficient service experience.
- Call Recording : Lets users capture and review customer interactions for quality assurance, compliance, and training purposes.
- Gamification : Offers gamification features to incentivize and motivate employees by turning tasks into engaging activities.
Vonage Ratings and Reviews
Top Reviews
- Amar DasSale Executive
One of the best communication software I am using. Vonage [Business Communications] we are using to dial our B2B clientele. We are the manufacturer of Vape E-juice and disposable our brand call IVG E-Liquids. It is being used in our sales department to dial vape distributors and wholesalers. I found [high] voice quality and amazing features such as call recording, voice mail, text message, [and] conference call.
One of the best dialing software with very good voice quality Amazing features like call recording, texting, voice mail, and divert call Network and connection [very] efficient