About Freshsales
Freshsales Features
- Dynamic Forecasting : Allows you to predict future sales and make necessary adjustments to your sales campaigns.
- Automated Sales Campaigns : Help to automate the process of selling, making it easier for you to keep up with your targets.
- Custom Sales Activities : You can establish and monitor unique sales activities, and keep a tab on meetings, contacts, etc.
- Chat Campaigns : Get feedback, qualify leads, connect chats, etc using contextual in-app.
- Real-Time Updates : Make better decisions with real-time updates on sales and marketing data.
- Personalize : You can personalize notifications, call preferences, email digests, alters, task reminders, etc.
Freshsales Ratings and Reviews
- Mark KosierCIO (Chief Information Officer)
We currently use it for a couple of client projects. We implemented Freshworks CRM [(formerly Freshsales)] for a retail company. We used Zapier to integrate with Freshworks CRM [(formerly Freshsales)]. Whenever a customer purchase something the customers info would then forward over to Freshworks CRM [(formerly Freshsales)]. We could then use Freshworks CRM [(formerly Freshsales)] to send targeted email campaigns.
Support is awesome Very simple interface Quick setup - Verified UserManager
We brought on [Freshworks CRM (formerly Freshsales)] as a replacement for Salesforce. We needed a way to track leads through the sales cycle and provide reports to our executives. [Freshworks CRM] allows us to manage leads, contacts, accounts, and deals. We also use it for sales campaigns as needed. This is being used only by our Sales department but as our Support team uses FreshDesk, we can see any Support tickets that have been raised by our customers in the platform as well which is helpful.
Leads and Contacts do not seem to be adequately defined. Reporting is not as robust as we would like it to be Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa