About Genesys
Genesys Features
- ACD : Seamlessly streamlines call routing and handling for efficient customer service.
- IVR : Enables convenient self-service options through an interactive voice response (IVR) system.
- AI-Powered Agent Assistance : Provides real-time AI guidance to agents for improved productivity and support.
- Intelligent Predictive Routing : Matches customers with the most suitable agents using intelligent predictive routing.
- Speech and Text Analytics : Extracts valuable insights from customer interactions through advanced speech and text analytics.
- Collaborative Support with Screen Share : Facilitates collaborative support by allowing agents to share screens with customers.
Genesys Ratings and Reviews
Top Reviews
- Heena P.Project Manager
New improvements to WEM will also make it easier for our agents and contact center to manage schedules and deliver process efficiency. Review collected by and hosted on G2.com.
- Verified UserVice-President
We use Genesys across our internal call centers—125 users in 4 countries supporting email/voice/chat in 11 languages. It's used in both B2B and B2C capacities.