About Talkdesk
Talkdesk Features
- Collaborative Environment : Fosters teamwork and communication through its employee collaboration features.
- Real-time Insights : Offers valuable analytics in real-time for data-driven decision-making and performance improvement.
- Unified Dashboard : Comes with a comprehensive all-in-one dashboard to monitor and manage contact center operations.
- Industry Benchmarks : Compares performance against industry standards to identify areas for enhancement.
- Seamless Integrations : Users can utilize its data APIs to connect with other systems for streamlined workflows.
- Flexible Deployment : Choose from versatile deployment options that adapt to users’ business requirements.
Talkdesk Ratings and Reviews
Top Reviews
- Tara DundoreTier II Helpdesk Supervisor-Multifamily Division
Talkdesk is currently used in one department/division of our company. It is being used specifically by our help-desk department.
- Bobby C.Mid-Market(51-1000 emp.)
Dropped calls, incorrect reporting, lots of excuses from the support team with no action. Everything will be fixed in 2-3 quarters. Review collected by and hosted on G2.com.