Customer Service Software Alternatives
Customer Service tools are applications and systems that businesses use to talk to and help customers. These tools do many things like answering customer questions, fixing problems, and giving customers information so they can help themselves. They also keep track of how happy customers are and how well the support works. These tools let businesses talk to customers through chat, email, and phones. They also help keep track of problems. When businesses use these tools together, they make customer service better and easier. This makes customers happier and helps businesses build strong, long-lasting relationships with customers.
Used by 87% ProfessionalsZoho Desk
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Zoho Desk is a cloud-based customer support software designed by Zoho Corporation. It offers diverse tools like automation, AI-driven insights through Zia, and multi-channel ticket management. With features for self-service, agent productivity, and compliance, it caters to businesses of all sizes. This tool streamlines customer support operations, fosters efficient interactions, and ensures lasting customer satisfaction.
Used by 78% ProfessionalsBettermode
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Bettermode is an all-in-one customer community platform, offering businesses a streamlined solution to elevate their customer experience. It enables seamless engagement and interaction with customers, ultimately enhancing their overall satisfaction. By consolidating essential tools on a single platform, Bettermode empowers businesses to build stronger connections with their clientele, providing a more personalized and efficient customer experience.
Used by 70% ProfessionalsTotango
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Totango is a cloud-based customer success and retention platform, designed to enhance customer engagement and loyalty. It offers a suite of tools including Composable Customer Success, In-App engagement, Zoe for cross-team collaboration, and more. This platform empowers businesses with tailored metrics, asset management, presentation building, email campaign design, and rapid insight forms. It also provides a centralized customer data hub, all contributing to improved retention, engagement, and revenue growth.
Used by 69% ProfessionalsCustify
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Custify is a customer success software designed for SaaS companies. It empowers businesses to reduce churn, retain customers, and drive revenue growth. With features like comprehensive customer data integration, automated workflows, and tailored KPI dashboards, it enhances engagement and decision-making, while its customer portal and in-app surveys further boost customer satisfaction and interaction.
Used by 65% ProfessionalsVitally
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Vitally is a comprehensive customer success platform designed to help businesses proactively manage and enhance customer relationships. It offers valuable insights by aggregating customer data from various sources, allowing companies to monitor and analyze user behavior, track key metrics, and identify opportunities for engagement and retention. With its user-friendly interface and automation features, this tool empowers businesses to deliver exceptional customer experiences and drive growth through data-driven decision-making.
Used by 70% ProfessionalsChurn Zero
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Churn Zero is a customer engagement and retention platform designed to help businesses reduce customer churn. It offers tools for tracking customer behavior, providing proactive support, and automating communication to enhance customer satisfaction and loyalty. By analyzing data and offering actionable insights, Churn Zero enables companies to identify at-risk customers and take steps to prevent them from leaving, ultimately driving revenue growth and long-term customer relationships.
Used by 85% ProfessionalsHubspot Service Hub
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
HubSpot Service Hub is a cloud-based customer service tool that enhances customer relationships and boosts team efficiency. It unifies customer service data and channels within a single CRM platform, simplifying support, retention, and growth strategies. This platform facilitates seamless connectivity to the front office, enabling businesses to deliver exceptional customer experiences while efficiently managing interactions to nurture and expand their customer base.
