Used by 77% ProfessionalsHCL Commerce Overview
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HCL Commerce is one of the largest omni-channel e-commerce platforms that helps you to set up your business online effortlessly. It helps B2B, B2C, and B2B2C clients to engage with customers and increase sales across every touch point. HCL Commerce is the ultimate way to launch your business online and reach more and more customers across.
About HCL Commerce
HCL Commerce is a reliable, trustworthy e-commerce platform that enables your business to launch online with zero risk. It is the one-stop solution to fulfill the business-to-business and business-to-consumer needs of your business on the world wide web. It offers a seamless configuration process that helps you to easily install and set up your business online, which requires zero coding skills.
Building your website through HCL Commerce offers a simple solution for users to track and manage multiple sites in one place with a single click. In addition, HCL Commerce allows its users to create marketing, promotions, catalogs, and merchandising across all sales channels, which will help you to reach a large number of customers. Its cloud-friendly technology is another honorable mention for its smooth flow of running of your site.
The cutting-edge integration technology will automatically enable and optimize your content for various devices and formats which include web, mobile, tablet, etc. Opting for HCL Commerce for your brand will help you engage with users in a consistent and personalized way. You can even use its merchandising tools to stand out from your competitors and can even conduct marketing campaigns to retain your existing customers and to make new customers.
It is the only platform that allows you to deploy on any cloud or on-premise site. You can easily design and customize your website with zero coding or technical skills. Going with HCL Commerce comes with power-packed features like multi-order Management, Channel Management, Email Marketing, and more that help your brand to grow online. It allows you to create multiple branded sites and storefronts, everything in one place.
HCL multi-order management helps to manage the lifecycle of an order. It starts when the customers place the order and ends once the customer gets their delivery. Multi-order management helps businesses to coordinate and fulfill the entire process from multiple order collections to checking the inventory to deliver the product.
HCL Channel management is another feature that will help your business to reach the widest possible customer base. It uses various strategies and techniques to promote and distribute your products and services to the people. With HCL channel management, users can opt for various mediums like TV commercials, social media ads, etc that will help their business gain more visibility.
Email Marketing is another powerful feature offered by HCL Commerce, it is a form of marketing that allows you to create customized and personalized emails to your reach your target audience. It is the most effective way to communicate with your customers about your new launch and the latest discounts and offers. HCL’s encrypted technology ensures safe online transactions and it also makes sure the user's data is protected.
Benefits Of HCL Commerce
- Scalable Platform - HCL Commerce allows you to have multiple stores and brands all under one platform. It is an omnichannel, e-commerce platform designed for enterprises of all kinds that allows you to establish numerous branded sites, manage catalog content, personalize promotions, and much more.
- Performance Tracking - It allows you to monitor and evaluate your website performance effectively to see how your brand is performing in the market.
- Customized Designs - It offers a wide range of personalized website designs to offer you can choose what suits your brand.
- Template-Based Solutions - The company has made investments in several template-based technologies and solutions to reduce the time it takes for clients to go from idea to market. HCL chooses the finest partner and platform independently of its clients to suit their business needs.
- Customer Support - HCL Commerce has world-class customer support available 24/7 that you can use to resolve your queries in no time.
Pricing & Integrations
With regards to pricing, HCL Commerce pricing information is not publicly available but it offers a free demo to its users. You can contact the firm directly to get accurate pricing details.
It collaborates with multiple third-party applications and offers integrations with social commerce platforms and systems such as ERP and CRM. It even has been associated with some third-party platforms like Amazon, and eBay.
HCL Commerce Features
- SEO Management : Allows gaining more organic traffic to your website leads to a higher conversion rate, and also builds brand credibility.
- Inventory Management : Provides real-time inventory data, and stock tracking features to avoid overstocking and understocking.
- Return Management : Enables users to return their products smoothly and effortlessly.
- Promotions Management : Helps the brands to increase their visibility through various social media platforms like Facebook, Instagram, etc.
- Reviews Management : Manage your online reputation and monitor customer reviews about your brand so you would know where to improve.
- CRM : Find potential customers and maintain relationships with existing customers, with ease.
Pros
Cons
- Better scaling and flexibility from API first network.
- Futuristic architecture that provides world-class experiences.
- Offers best-in-class NPL search solutions.
- Digital forms features need to be implemented.
- It doesn’t offer free trials.
HCL Commerce Ratings and Reviews
- ibrahim s.Data & Analytics Support Group
The most helpful feature of HCL Commerce is that it delivers robust customer experiences across B2C, B2B, B2B2B, B2B2C and marketplace models specifcally designed for large scale businesses with complex requirements. The positive aspects of using HCL Commerce includes creation of all in one multiple branded sites, faster configuration and deployment, futuruistic design that promotes high class experiences, Advanced NLP search solutions, improved scaling and flexibility with API first framework and cloud based architecture. Review collected by and hosted on G2.com.
- Verified User in TelecommunicationsEnterprise(> 1000 emp.)
The documentation under IBM and now under HCL is not as explicit (practical) as we would want. Review collected by and hosted on G2.com.
