Latitude Reviews

John E.CEO / Founder

5.0

As a 27-year receivables industry veteran, I have had the opportunity to work with many of the leading ARM software. My first exposure to Latitude was 11 years ago at a law firm. I immediately could identify the significant benefits and value add the software provided over other leading collection software. Latitude by Genesys is by far one of the most flexible platforms with considerable automation capabilities. Review collected by and hosted on G2.com.

Feroze W.Mid-Market(51-1000 emp.)

4.5

Jeff and the Genesys team came through for us. Could not have done it without an all-out effort from Genesys and the Reliant team. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingMid-Market(51-1000 emp.)

4.0

Streamlining of the Accounts Receivable process and collections and support from the product team Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingMid-Market(51-1000 emp.)

4.0

Not that anything I can think of. Everything is pretty good Review collected by and hosted on G2.com.

Feroze W.Mid-Market(51-1000 emp.)

4.5

Sometimes large companies move at a slower pace. Review collected by and hosted on G2.com.

John E.CEO / Founder

5.0

As of this review, compliance. I know new significant compliance functionality is currently under development, with a release planned end of this month. Review collected by and hosted on G2.com.

John EvermanCEO / Founder

10.0

As a 27 year receivables industry veteran I have had the opportunity to work with many of the leading ARM software. My first exposure to Latitude was 11 years ago at a law firm. I immediately could identify the significant benefits and value add the software provided over other leading collection software. This is by far one of the most flexible platforms with significant automation capabilities.
Support - newly rebuilt from the ground up Q4 2020 Automation - ease of reducing overhead with staff Workflow - account "cradle to grave" management Customer Satisfaction - highly focused team on delivering the best experience to all customers Customer Advisory Board - team made up of leading industry experts that are end users of the product to provide invaluable insight to the future direction of the product Consulting Partners - various consulting partners, including my company, are engaged to assist with any client needs, development or temporary development staff augmentation. Many partners with 20+ years experience in the industry.

JOSE ROMANCOO (Chief Operating Officer)

10.0

We use Latitude across the whole organization to maintain our client’s database. We produce invoices, reports and we update records daily. We would like to accommodate Latitude more with our UGC platform.

Roger WeissPresident

9.0

When it comes to collection systems, my mantra is simple. The best system out there is the one you are on. I developed that statement shortly after moving to Latitude by Genesys in 2008. I've been on half a dozen other collection systems in the past, and none of them compare to Latitude by Genesys. Their ancillary tools such as Exchange and Account Analysis make life easy. I've often said that Latitude's Account Analysis tool (AA) is the most powerful tool in the industry because it allows "non-programmer" people (like me) to build queries and reports in a literal matter of minutes, and once it is built, it stays built for future use and/or modification. I have a lot of great things to say about Latitude, but I won't ramble.
Report Building Multiple account management for the same consumer Very user friendly. Lot's of drop down's and point and click features.

Robert BurnsideDirector of IT

1.0

CCI is a collection agency. We use the Latitude collection platform as our collection system of record. It is the only collection platform used by our call centers. It allows us to manage the flow of accounts from placement to end-of-life, maintain records of every action taken on an account, process files sent to us by our clients, create files to send to our clients, and analyze collection results.

Roger WeissPresident

9.0

When it comes to collection systems, my mantra is simple. The best system out there is the one you are on. I developed that statement shortly after moving to Latitude by Genesys in 2008. I've been on half a dozen other collection systems in the past, and none of them compare to Latitude by Genesys. Their ancillary tools such as Exchange and Account Analysis make life easy. I've often said that Latitude's Account Analysis tool (AA) is the most powerful tool in the industry because it allows "non-programmer" people (like me) to build queries and reports in a literal matter of minutes, and once it is built, it stays built for future use and/or modification. I have a lot of great things to say about Latitude, but I won't ramble.
In the past, their support has been slow. This has improved dramatically. They don't take every one of my ideas and pump it into base code IMMEDIATELY!!

John EvermanCEO / Founder

10.0

As a 27 year receivables industry veteran I have had the opportunity to work with many of the leading ARM software. My first exposure to Latitude was 11 years ago at a law firm. I immediately could identify the significant benefits and value add the software provided over other leading collection software. This is by far one of the most flexible platforms with significant automation capabilities.
Compliance Functions - (currently being developed) Omni Channel Communications - (currently being developed)