- Pre-built Templates : Offers a range of pre-built templates that helps in creating stunning conversations.
- Testing Tools : Helps in testing the performance of the Chatbot before making it live.
- Chat Widget : Assists in tracking user interactions and responses to improve the services as per customer needs.
- Visual Builder : Helps in designing appealing and customized chatbot conversations based on the clients’ requirements.
- Fallback : Automatically generates a meaningful response for queries that are explicitly unprogrammed.
- A/B Testing : Helps in comparing two versions of the conversation to measure the performance through metrics.
- Rosemary N.Helpdesk Analyst
Lastly , this chatbot has no limit to the number of chat conversations it can respond to at the same time ; basically ,it does not get tired. Review collected by and hosted on G2.com.
- Verified User in Financial ServicesEnterprise(> 1000 emp.)
What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off. Review collected by and hosted on G2.com.