Quickbooks Payroll Reviews

Kyle S.Data Wizard

3.5

In my oppinion, the best thing about QuickBooks Payroll is its integration with other Quickbooks products. It made it easier to manage time sheets, invoicing, and expenses. Review collected by and hosted on G2.com.

Karan K.Salesforce Developer

5.0

The best thing about QuickBooks Payroll is its time tracking, We can create projects, add workers to that project to work, We can track the worker's locations and the time they are giving to that particular project. Review collected by and hosted on G2.com.

Verified User in Consumer ServicesSmall-Business(50 or fewer emp.)

5.0

Capability to add or delete payroll deductions last minute without update employee file. Review collected by and hosted on G2.com.

Verified User in SemiconductorsSmall-Business(50 or fewer emp.)

0.0

QBA is one of the worst product I have used so far. It is slow, and it hang frequently. Review collected by and hosted on G2.com.

Verified User in Environmental ServicesSmall-Business(50 or fewer emp.)

0.0

The worst part of all of this is that they have made it next to impossible to get help in a moment of need. First, they want you to review their knowledge articles which have not answered a single question I've had to date. Then if you game the robot you can finally access a chat agent. The chat agents are kind humans, but they do not have much power or authority to help you make necessary changes, and these conversations usually result in a "reach out by phone". They aren't able to provide you a phone number, and you are forced to put your name on a wait list for a call back which is typically 60 minutes out. I have also had scenarios where I was actively chatting with a support agent when a sudden page refresh disconnects me from the chat and provides no way to re-connect without starting completely over. I can handle friction in a tool and the need to reach out to support, but when I'm two weeks past my initial issue with still no resolution and multiple frustrating experiences, I start to become frustrated that the company is not willing to put the necessary resources in place to support their loyal customers. Review collected by and hosted on G2.com.

James K.CIO/Office Manager/HR/Payroll/Insurance Coordinator/IT/Equipment Technician/Supplies/Marketing

0.0

THIS IS a BETA software version. It is full of bugs. It does not integrate with Quickbooks cleanly; every time you have to correct a paycheck you have to call them, every time you want to rerun a paycheck you have to call them, in fact most editing functions do not work at all. The export function does not work correctly either, so you end up with multple repeats in your account ledgers. In general this software should not have been released to the public and needs hundreds of hours of programming fixes. Review collected by and hosted on G2.com.

Verified UserTeam Lead

10.0

I currently support QuickBooks Online for one of my customers who uses it to manage all of their accounting needs along with the selection of inventory they sell in their storefront. I manage it from an admin/rollout standpoint and have several years of experience using it myself. It handles all the accounting needs with ease for this company and then some. They used to have QuickBooks software installed on a server and several of their PCs, and the online version has completely eliminated the need for that server and the worry of having to back it up daily.
Piece of mind from a backup standpoint, as it's hosted in the cloud Great user interface that's intuitive and easy to figure out Straightforward and easy to use

Darcy Knapp, MBAOwner

10.0

QuickBooks Online is an integral part of our business. We run all invoices, recurring revenue, and e-commerce transactions. We bill clients for services with a variety of billing terms (monthly, quarterly, annually) and having QuickBooks Online keeps us on track for all billing, organized, and makes month-end reconciliation easy for my bookkeeper.
Recurring revenue billing Tracking open invoices Quarterly and monthly P&L overviews Annual revenue tracking

Verified UserAdvisor

10.0

I use it/recommend it for my clients.
I can share realtime data with my clients. I sync it to LivePlan. I can work remotely. It is the cloud! Death to desktops and especially servers.

MICHAEL B.President

5.0

Overall: Very good to outstanding overall. The software itself is very good and keeps improving. Also, as the market leader, they have many local CPA's that integrates into the software as "local experts", so when I have a question I can typically ask my CPA firm and they can help, or whenever there has been a problem that they can't solve, they are able to contact support on my behalf. Overall the system works pretty well.

Mark M.Verified LinkedIn UserPresident and Sr. Consultant

5.0

Overall: A reliable and accurate service providing pretty much everything the small business needs to generate a payroll and to remit taxes and tax filings in a timely basis. Good customer service. When new state taxes were introduced, it was sometimes difficult to get the calculation of taxes due correct and, in my case, QuickBooks was never able to successfully remit the Washington Family & Medical Leave tax.

Marissa S.Administrative Assistant and Treasurer

5.0

Overall: I just wish I used this sooner. Its easy for someone to use who isnt knowledgeable at payroll and its a time-saver for those who do!

Chris S.Verified LinkedIn UserCEO

2.0

"There are better payroll products out there even if your CPA insists on using Quickbooks"

Lorrie M.Owner

3.0

Overall: Not great, always difficult if you have to make a change

Hartley A.Owner

5.0

"The best site for payroll and tax help! "