Used by 65% ProfessionalsAda CX Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Ada CX is an AI-powered customer service automation platform designed to streamline support interactions and reduce manual effort. It offers automatic response capabilities in multiple languages and across different channels, making it possible to resolve common queries quickly. This tool helps improve your customer experience while reducing costs associated with customer service.
About Ada CX
Ada CX Features
- No-Code Builder : Easy drag-and-drop interface for creating automated customer support experiences without code.
- Bot Instance : Understand the natural language and respond to customer inquiries in real time.
- Multilingual : Ensures customers can get the help they need in their preferred language.
- A/B Testing : Test different variants of automated conversations based on user location, and demographics.
- Chat Handoff : Easily transfer conversations between a chatbot and human agents without losing track of context.
- Email Handoff : Allows you to seamlessly transition conversations from a chatbot to a human agent.
Ada CX Ratings and Reviews
- Verified User in Electrical/Electronic ManufacturingMid-Market(51-1000 emp.)
How customizable flows and answers are. The ability to use API customizations and integrations to gain insights and capabilities with your sites and internal data. Review collected by and hosted on G2.com.
- Rina K.Consumer Goods
As an admin/publisher I would like to see scheduling and drafting features so that I can make proactive changes rather than having to go in at the time that a change needs to be implemented. There are many reports and insights that aren't always available in Ada's analytics dashboard; that said, the team is always quick to respond to manual report requests and have built out some additional internal dashboards that have been very helpful.
