Used by 65% ProfessionalsAda CX Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Ada CX is an AI-powered customer service automation platform designed to streamline support interactions and reduce manual effort. It offers automatic response capabilities in multiple languages and across different channels, making it possible to resolve common queries quickly. This tool helps improve your customer experience while reducing costs associated with customer service.
About Ada CX
Ada CX Features
- No-Code Builder : Easy drag-and-drop interface for creating automated customer support experiences without code.
- Bot Instance : Understand the natural language and respond to customer inquiries in real time.
- Multilingual : Ensures customers can get the help they need in their preferred language.
- A/B Testing : Test different variants of automated conversations based on user location, and demographics.
- Chat Handoff : Easily transfer conversations between a chatbot and human agents without losing track of context.
- Email Handoff : Allows you to seamlessly transition conversations from a chatbot to a human agent.
Ada CX Ratings and Reviews
- Jason B.Manager, Product Support
"This is the best and most fun technology that we've implemented for chat deflection and self-help."
- Michael L.Associate Director, Social Media
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over an image in chat is not supported because we use Kustomer. Review collected by and hosted on G2.com.
