Ada CX Alternatives & ReviewsUsed by 65% Professionals

Ada CX Reviews

4.6

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Ada CX is a great choice for customer service automation, allowing businesses to resolve more inquiries with minimal effort while supporting multiple languages and channels. It uses AI-powered technology to quickly respond to customer queries, streamlining processes, and save time. Plus, it offers real-time insights into performance so that you can continuously improve the customer experience.

Contact Us

Find the right plan today

Try For Free
Alternatives.Co has rated
Ada CX
4.6(168 Ratings)
Select Application
  • 4.6
  • 4.4
  • 4.4
G2
4.6
Top Comments by G2
Positive Comments
  • Michele F.Analista de processos
    Review
    4.5

    It's easy to use, and you don't need to spend days studying the platform to understand how each feature works. Review collected by and hosted on G2.com.

  • Verified User in Financial ServicesMid-Market(51-1000 emp.)
    Review
    4.0

    I love how accessible Ada is: When I started managing our bot, Ada Academy made onboarding easy and comprehensive. In my day-to-day, Building Blocks make answer-building straightforward and even fun! I've also found our rep, Gina, to be very attentive. Review collected by and hosted on G2.com.

  • Verified User in Apparel & FashionMid-Market(51-1000 emp.)
    Review
    4.5

    - Great overview, easy to orientate Review collected by and hosted on G2.com.

Negative Comments
  • Michele F.Analista de processos
    Review
    4.5

    Having a customizable dashboard, which really meets what the company needs, would also make everyday life easier. Review collected by and hosted on G2.com.

  • Verified User in Financial ServicesMid-Market(51-1000 emp.)
    Review
    4.0

    We have also experienced some major bugs within our ZD <> Ada live chat integration. Gina and Francisco have worked hard to do resolve what they can in real time. However, we are still unable to pass over chatter identifiers to ZD, so the agent do not know who they are speaking with when accepting a chat. This has also resulted in an ongoing ticket with the Ada Team and a delayed launch of live chat support. Review collected by and hosted on G2.com.

  • Verified User in Apparel & FashionMid-Market(51-1000 emp.)
    Review
    4.5

    - When I'm in an answer flow and switch language I automatically end up at the bottom of the answer flow, I would rather stay at the top of the answer flow when switching language Review collected by and hosted on G2.com.

GetApp
4.4
Top Comments by GetApp
Positive Comments
  • Anonymous ReviewerInformation Technology and Services
    Review
    5.0

    Ada is a platform that is very easy to understand. Good for beginners and non technical person.

  • Mohamed B.Education Management
    Review
    5.0

    ADA is a great product to work with .I love using this tool because it really is easy to use, the support team is awesome and very fast in helping with any minor problems that come up.The advanced functionalities features increase and automate my workflows and save my time.Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business.

  • Rina K.Consumer Goods
    Review
    5.0

    Ada is very user-friendly with a clean UX and intuitive design. From what I have seen and had experience with, Ada's AI also does seem to be more advanced than other chatbot tools. Additionally, as the admin, I do not need to pull in my tech team for any day-to-day needs (very light on code). The Ada team behind it is very dedicated and friendly and always works to improve the product, which gives me confidence in continued improvements and feature rollouts to improve our user experience.

Negative Comments
  • Pavel Z.Education Management
    Review
    1.0

    It works like s-t Clickup and Zoom started using Ada Before it was intercom and it was gorgeous. Never had issues with it. Ada is a total disappointment the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back. I'm not affiliated with intercom in any way just a frustrated user.

  • shivasish s.Market Research
    Review
    4.0

    Personal data about customers may be collected and kept by Ada. In particular, if the platform is not properly secured and maintained, this raises privacy and security issues.

  • Anonymous ReviewerInformation Technology and Services
    Review
    5.0

    No issues with Ada as of the moment, it is very good to use.

Capterra
4.4
Top Comments by Capterra
Comments
  • Rina K.Sr CS Strategist
    Review
    5.0

    Overall: Overall, it has been a great experience from initial setup (very intuitive) to ongoing maintenance and admin. The team is great about keeping in touch and making sure they're addressing any needs, as well as proactively offering suggested areas of improvement. There are always new feature rollouts and have experienced very few significant technical issues - very reliable software.

  • shivasish S.student
    Review
    4.0

    Overall: Ada aims to give businesses an optimized and economical way to offer top-notch customer service while enhancing client satisfaction and adherence.

  • Chris M.Verified LinkedIn UserStrategy & Growth Consultant / Seeking Full-Time Opportunity
    Review
    5.0

    Overall: The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful.

  • Jason B.Manager, Product Support
    Review
    5.0

    "This is the best and most fun technology that we've implemented for chat deflection and self-help."

  • Pavel Z.Product manager: tools&automations
    Review
    1.0

    "Two of the products I use started using this and the experience was shitty both times "

  • Guillermo T.CEO
    Review
    5.0

    "Ada helped us scale without hiring and training new people"