About Ada CX
Ada CX Features
- No-Code Builder : Easy drag-and-drop interface for creating automated customer support experiences without code.
- Bot Instance : Understand the natural language and respond to customer inquiries in real time.
- Multilingual : Ensures customers can get the help they need in their preferred language.
- A/B Testing : Test different variants of automated conversations based on user location, and demographics.
- Chat Handoff : Easily transfer conversations between a chatbot and human agents without losing track of context.
- Email Handoff : Allows you to seamlessly transition conversations from a chatbot to a human agent.
Ada CX Ratings and Reviews
Top Reviews
- Verified User in Computer & Network SecurityMid-Market(51-1000 emp.)
I like the fact that the bot gathers all the similar tickets together based on keywords and hints. It makes my life easier when I need to train the bot to point the customers to specific help articles and resolutions. Review collected by and hosted on G2.com.
- Lara M.Enterprise(> 1000 emp.)
There isn't much I dislike - I look forward to more integrations and more features. Review collected by and hosted on G2.com.