Used by 65% ProfessionalsAda CX Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Ada CX is an AI-powered customer service automation platform designed to streamline support interactions and reduce manual effort. It offers automatic response capabilities in multiple languages and across different channels, making it possible to resolve common queries quickly. This tool helps improve your customer experience while reducing costs associated with customer service.
About Ada CX
Ada CX Features
- No-Code Builder : Easy drag-and-drop interface for creating automated customer support experiences without code.
- Bot Instance : Understand the natural language and respond to customer inquiries in real time.
- Multilingual : Ensures customers can get the help they need in their preferred language.
- A/B Testing : Test different variants of automated conversations based on user location, and demographics.
- Chat Handoff : Easily transfer conversations between a chatbot and human agents without losing track of context.
- Email Handoff : Allows you to seamlessly transition conversations from a chatbot to a human agent.
Ada CX Ratings and Reviews
- Mohamed B.Education Management
ADA is a great product to work with .I love using this tool because it really is easy to use, the support team is awesome and very fast in helping with any minor problems that come up.The advanced functionalities features increase and automate my workflows and save my time.Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business.
- Verified User in Electrical/Electronic ManufacturingMid-Market(51-1000 emp.)
Too little data can be pulled by some API calls or Integrations. For example, Zendesk Dashboard. ADA can't see the status of chatters or how many chats they currently have, making assigning conversations to multiple groups difficult. Review collected by and hosted on G2.com.
