About Bright Guage
Bright Guage Features
- Custom Dashboards Creation : Users can create custom dashboards tailored to their specific needs to showcase relevant metrics.
- Average Response Time : Monitors average response time to ensure efficient customer support and optimize service performance.
- Data Warehousing Tools : Utilizes powerful data warehousing tools to store, organize, and manage users’ data effectively.
- Automatic Data Records : Automates the process of recording and updating data to save time and eliminate manual errors.
- Track End-Of-Day Tickets : Gain visibility into backlog trends by retrieving and storing daily open ticket counts.
- Support Kill Rate : Measures support kill rate to gauge the effectiveness of customer issue resolution and enhance customer satisfaction.
Bright Guage Ratings and Reviews
- Verified UserManager
We currently use BrightGauge to give us real-time technician & company stats, information, etc. BrightGauge lets us know if there are "stale" tickets so our Dispatch team can pinpoint which tickets they need to request updates on. It shows us how many tickets each of our technicians is assigned to work on for workflow. It shows us how many tickets each technician has resolved in the last week. Who the leaders are, who may need assistance, and who has fallen behind. We also use BrightGauge for project ticket tracking & to show us Dispatch Coordinator statistics as well. BrightGauge helps us pinpoint areas we need to focus on.
- Matthew D.Information Technology and Services
The gauges are quite customisable for known sources but the list of sources is slightly limited and we'd like to see more sources being added more regularly