About Bright Guage
Bright Guage Features
- Custom Dashboards Creation : Users can create custom dashboards tailored to their specific needs to showcase relevant metrics.
- Average Response Time : Monitors average response time to ensure efficient customer support and optimize service performance.
- Data Warehousing Tools : Utilizes powerful data warehousing tools to store, organize, and manage users’ data effectively.
- Automatic Data Records : Automates the process of recording and updating data to save time and eliminate manual errors.
- Track End-Of-Day Tickets : Gain visibility into backlog trends by retrieving and storing daily open ticket counts.
- Support Kill Rate : Measures support kill rate to gauge the effectiveness of customer issue resolution and enhance customer satisfaction.
- Eli P.Centralized Services Manager
Overall, the product is powerful and helpful, but support could be improved. Unfortunately, all products owned by ConnectWise has seen a decrease in support effectiveness since the company was sold.
- Ken K.Information Technology and Services
Can be hard to setup and I would like to see Wizards to get tasks done. Additional integrations are expensive.