About Squaretalk
Squaretalk Features
- Queue Callback : Allows customers to disconnect temporarily while retaining their queue position for better agent allocation.
- Time Conditional Routing : Routes calls based on time, ensuring they reach available employees during their working hours.
- Parallel and Conference Calls : Enables holding one call while initiating another or adding a third party to an ongoing conversation.
- Warm Transfer : Facilitates seamless customer service by sharing context with agents before transferring calls.
- Unlimited Concurrent Calls : Handles multiple simultaneous VoIP calls from a single virtual phone number.
- Real-Time Remote Monitoring : Supervises agents' activities in real-time, with options to listen, coach, or join live calls for direct interaction.